Background information about the job or company:

Support staff play a vital role in ensuring the smooth operation of the Central Secretariat by performing routine tasks on behalf of the entire Rwanda Revenue Authority (RRA).

Responsibilities or duties:

• Manage all correspondences submitted electronically via the E-Correspondence system.
• Answer and handle office phone calls with professionalism and courtesy.
• Receive, dispatch, and track all incoming and outgoing correspondences, ensuring timely responses in accordance with the service charter and applicable fiscal law.
• Oversee and follow up on submitted correspondences to ensure the accuracy and effectiveness of all responses.
• Orient, follow up and report all technical correspondences that require special expertise to the competent department/divisions/section for proper responses within a reasonable time.
• Maintain and manage store, office or archival supplies and usage.
• Execute any additional tasks or assignments as delegated by the supervisor.
• Prepare and submit work reports as required.

Qualifications or requirements:

• Bachelor’s Degree in Business Administration specialized in Secretariat studies or Office administration and Management.

Experience needed:

1 year experience in Customer Care, Secretariat, or office management.

• Manage all correspondences submitted electronically via the E-Correspondence system.
• Answer and handle office phone calls with professionalism and courtesy.
• Receive, dispatch, and track all incoming and outgoing correspondences, ensuring timely responses in accordance with the service charter and applicable fiscal law.
• Oversee and follow up on submitted correspondences to ensure the accuracy and effectiveness of all responses.
• Orient, follow up and report all technical correspondences that require special expertise to the competent department/divisions/section for proper responses within a reasonable time.
• Maintain and manage store, office or archival supplies and usage.
• Execute any additional tasks or assignments as delegated by the supervisor.
• Prepare and submit work reports as required.

• Spreadsheets (MS Excel) - medium
• Word Processing (MS Word) - medium
• Technical support, Software support, and Customer services - advanced
• Proficiency in English - medium
• Proficiency in Kinyarwanda - advanced
• Proficiency in French - medium

• Bachelor’s Degree in Business Administration specialized in Secretariat studies or Office administration and Management.