Vacancy title:
Spa Therapist

Jobs at:
One&Only Nyungwe House

Deadline of this Job:
5th August 2018.

Duty Station:
Kigali, Rwanda

JOB DETAILS:
One& Only Nyungwe House is seeking for a number of talented professionals to join the team and become part of this haven of creature-comforts.
Position: Spa Therapist
Level :Colleague
Department: Spa
Reports to: Nature Resort Manager
Subordinates: None
JOB Details & Requirements
Therapists are responsible for delivering exceptional treatments to guests of the Spa in line with One&Only brand standards, whilst maintaining excellent five-star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up-selling and cross sales to other business centers in the Spa and Resort.
Key Duties and Responsibilities
SPA & RETAIL SALES

• Responsible for achieving retail sales targets as set by the Lodge Manager.
• Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
• Encourage clients to return to the spa by recommending an ongoing treatment program and cross-selling the other business centers in the Spa and Resort. Maintain a sound knowledge of all treatments, packages and any promotions.
• Participate in demonstrations/ events as required.
• Ensure that daily sales figures are accurately recorded.
  TREATMENT STANDARDS/OPERATIONS
• Perform all treatments at an exceptional standard, as per One&Only protocols and standards taught in training, whilst tailoring to the client’s specific needs.
• Update own knowledge of products and treatment brand standards, outside of formal training by One&Only.
• Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified and taken into account.
• Protect the guest experience by moving quietly around the treatment room and in corridors.
• Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
• Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organised as per the Spa standards.
• Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the Lodge Manager.
  GUEST RELATIONS
• Maintain the highest standard of guest service by following One&Only protocols and displaying genuine care and attention to detail.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to Colleagues.
• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
• Report any guest complaints to the Lodge Manager so that they can be handled promptly and effectively.
  HEALTH, SAFETY & HYGIENE
• Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.
• Responsible for the cleanliness, sterilization and hygiene of all equipment, products and linens in the treatment and preparation areas.
• Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment and preparation areas.
• Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.
• Act responsibly at all times in relation to personal safety along with the safety of Colleagues and guests of the Spa.
• Work together with Housekeeping Attendants where required in maintaining cleanliness and hygiene in the Spa facilities.
  GENERAL
• Maintain a high standard of appearance and personal hygiene as laid down by the Lodge Manager.
• Always be punctual and prepared in advance of treatments.
• Support all departments in the Resort where necessary including covering Reception duties as and when required.
• Must adhere to training as set down by the Lodge Manager and attend all training courses as deemed necessary.
  Skills, Experience & Educational Requirements
• Fluency in English is essential, any additional languages is preferable.
• Must be willing to learn and skilled to perform the job of a Spa Therapist.
• Certified/ diploma’s as a Spa Therapist.
• Any job experience as a Spa Therapist in a resort environment (preferable five star) is a valuable addition.
   CORE VAlues & Competencies
  Blow Away the Customer
• I care and work towards exceeding the expectations of my customers
• I am proactive and deliver unique and everlasting memories for our customers
  Develop Passionate and Committed People
• I am committed to being thoughtful towards our colleagues
• I am passionate about my role
  Continuously Strive for Perfections (good enough never is)
• I constantly seek new ways and ideas to improve what I do
• I am inspired to make a difference
  Achieve Sustainable Bottom Line Performance
• I am honest and fair
• I take responsibility and contribute towards the financial performance of where I work
  FUNCTIONAL competencies
  Grooming
• I present a professional image according to established standards
  Communication
• I speak in a clear and concise manner both in person and over the phone
• I express ideas in a clear and coherent manner
  Functional Skills and Knowledge
• I demonstrate my knowledge and skills effectively
• I take responsibility for my actions
  Time Keeping & Grooming
• I report for work in my department on time daily
  Response to Supervision
• I demonstrate respect for my leaders
• I respond to supervision positively

Job application procedure
If you are interested in applying for this position, please send your resume and cover letter to: carees@nyungwehouse.com  not later than 5th August 2018.