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Vacancy title:
Relationship Supervisor – Channels
[Type: FULL_TIME, Industry: Finance, Category: Admin & Office]
Jobs at:
Equity Bank
Deadline of this Job:
Wednesday, October 8 2025
Duty Station:
Rwanda | Kigali | Rwanda
Summary
Date Posted: Friday, October 3 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Equity Bank is one of the region’s leading financial institutions, committed to transforming the lives and livelihoods of the people of Africa socially and economically. With a strong presence in Kenya, Uganda, Tanzania, Rwanda, DRC, and South Sudan, Equity Bank serves over 20 million customers – the largest customer base in Africa.
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Currently, the Bank is seeking additional talent to join its team in the following role:
Position: Relationship Supervisor – Channels
The Relationship Supervisor – Channels will be responsible for:
- Driving customer acquisition, retention, and income generation from all Bank payment channels.
- Supporting the advancement of the Bank’s Digital Payment Strategy.
- Leading the digitization journey of existing and new customers to ensure high uptake of digital solutions.
Key Responsibilities & Accountabilities
- Sell and onboard customers to Bank digital platforms.
- Deliver set targets as per the KPIs of the branch.
- Recruit agents, collect documents, and process approvals at branch level.
- Ensure agent activation and performance monitoring.
- Achieve at least 90% activity rate for Agents, Merchants POS, and PWE Tills.
- Drive growth in:
- International Money Transfer (IMT) business.
- Inter-country business.
- Merchant POS and PWE business.
- Promote adoption of new digital products.
- Formulate and execute innovative digital offerings aligned with business goals and customer experience.
- Manage product roadmaps & business cases for digital channel growth.
- Monitor and manage card stock.
- Build and maintain strong customer relationships through regular visits and follow-ups.
- Ensure compliance with KYC and AML regulations.
- Conduct market analysis & recommend technology enhancements.
- Collaborate with Head Office to implement the payments business strategy.
- Monitor channel performance and assess industry competition.
Qualifications, Experience, Skills & Attributes
- Bachelor’s degree in a business-related field from a recognized institution.
- Minimum 2 years’ experience in Agency or Merchant Acquiring business within the banking sector.
- Driving license (Category A or B) is an added advantage.
- Strong knowledge of Digital Channels Business & Operations.
- Experience in relationship management.
- Passion for technological innovation and awareness of global digital trends.
- Analytical skills to interpret and evaluate financial statements.
- Strong understanding of the banking industry, rules, and regulations.
- Excellent sales, customer service, negotiation, and presentation skills.
- Strong interpersonal skills with a results-driven attitude.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
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