Background information about the job or company:

To increase customer satisfaction by providing efficient, prompt, trouble-free, and courteous Front Office services connected with arrivals, departure, and in-house guests at Mantis Akagera Game Lodge.

Responsibilities or duties:

• Perform cashier functions according to company Policies & Procedures.
• Process daily banking according to company Policies & Procedures.
• Maintain guest accounts and transactions.
• Complete shift check-lists and reports.
• Maintain communication channels between guests and hotel departments.
• Assist with record-keeping and filing systems.

Qualifications or requirements:

• Bachelor’s degree in hospitality or related field.
• Minimum 2 years’ experience in reception roles.
• Excellent verbal and telephone communication skills.
• Organized, resourceful, and customer-focused.
• Active listener and well conversant with OPERA system.

Experience needed:

Minimum 2 years’ experience in reception roles.

• Perform cashier functions according to company Policies & Procedures.
• Process daily banking according to company Policies & Procedures.
• Maintain guest accounts and transactions.
• Complete shift check-lists and reports.
• Maintain communication channels between guests and hotel departments.
• Assist with record-keeping and filing systems.

• Bachelor’s degree in hospitality or related field.
• Minimum 2 years’ experience in reception roles.
• Excellent verbal and telephone communication skills.
• Organized, resourceful, and customer-focused.
• Active listener and well conversant with OPERA system.