Summary
Date Posted: Wednesday, December 18 2024, Base Salary: Not Disclosed

JOB DETAILS:
Are you an experienced leader with a passion for the travel and tourism industry? Do you thrive in a dynamic, fast-paced environment? African Unique Safaris and Tours, a trusted and proven name in providing unforgettable travel experiences in Rwanda and beyond, is looking for a motivated and high-energy Operations Manager to join our team.

Role Responsibilities:
• Lead daily team meetings to prioritize tasks and set the agenda for the day.
• Manage and triage incoming inquiries promptly and efficiently.
• Cultivate and maintain strong, positive relationships with agents and guests.
• Review all proposals and quotes before they are approved and sent to clients.
• Organize driver guide briefings and ensure trip allowances are properly managed.
• Pay suppliers on time and ensure smooth financial operations.
• Host farewell dinners for guests, collecting valuable feedback and ensuring a memorable conclusion to their trip.
• Protect and enhance our perfect 5-star TripAdvisor rating, while increasing the number of positive reviews.
• Coach, mentor, and develop your team to achieve their best performance.
• Ensure exceptional communication throughout the business.
• Monitor vehicle usage within company guidelines.
• Manage standards of driver guides to deliver consistent excellence, safety and compliance.
• Drive success with passion, energy, and commitment to excellence in every aspect of your role.
• Experienced in using Office 365 suite of apps including TEAMS, Excel, PowerPoing, SharePoint, Outlook etc.

What We Offer:
• A modern, vibrant office environment where results and collaboration collide.
• A culture of excellence with results rewarded with future opportunities.
• Promotion opportunities for high performers as the company expands.
• An opportunity to lead and develop a small team of motivated reservations consultants.

The Ideal Candidate:
• Proven leadership experience with natural drive, energy and ownership.
• A hands-on approach, as this is a small team where everyone needs to jump in.
• Keen attention to detail and excellent organizational skills.
• Clear and precise communication ability.
• An ability to recognise and assess risk and opportunities.
• A passion for the travel and tourism industry.
This is not a role for the timid or quiet—if you’re ready to take charge and lead a growing team, we want to hear from you!

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
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