Vacancy title:
Member Services Coordinator

Jobs at:
Rwanda Chamber of Tourism

Deadline of this Job:
19th September 2018

Duty Station:
Kigali, Rwanda

Summary
Date Posted: 12th September 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

The Rwanda Chamber of Tourism is one of the 10 professional chambers that currently exist under the umbrella of the Private Sector Federation (PSF), which is dedicated to promoting and representing the interests of the Rwandan business community. It was established in December 1999, replacing the former Rwanda Chamber of Commerce and Industry. Following the establishment of the PSF, the Rwanda Chamber for Tourism was established in 2006, with a mandate of enhancing business opportunities through effective lobbying and advocacy for the tourism and hospitality industry in Rwanda.

JOB DETAILS:

JOB TITLE: MEMBER SERVICES COORDINATOR
REPORTS TO: DIRECTOR OF OPERATIONS
LOCATION: KIGALI, RWANDA
CONTRACT DURATION: 2 YEARS RENEWABLE

ABOUT CHAMBER OF TOURISM:
The Rwanda Chamber of Tourism is one of the 10 professional chambers that currently exist under the umbrella of the Private Sector Federation (PSF), which is dedicated to promoting and representing the interests of the Rwandan business community. It was established in December 1999, replacing the former Rwanda Chamber of Commerce and Industry. Following the establishment of the PSF, the Rwanda Chamber for Tourism was established in 2006, with a mandate of enhancing business opportunities through effective lobbying and advocacy for the tourism and hospitality industry in Rwanda.

POSITION SUMMARY:
The Member Services Coordinator will work under the supervision of the Director of Operations and will undertake tasks related to promoting membership and Chamber/Associations’ programs. S/he will ensure excellent service delivery to members and potential members. S/he will ensure accurate and comprehensive collection and reporting of information related to member services activities to the Chamber Director of Operations. S/he is expected to adhere to PSF code of conduct and ethics.

ESSENTIAL FUNCTIONS INCLUDE (BUT NOT LIMITED TO):

• Provide support for assigned events, trade fairs, roadshows, training and workshops
  
• Responsible for membership increase and member retention programs
  
• Build and maintain the relationship with members and schedule visits to members’ offices
  
• Register all members, ensure their profiles are registered/updated in the database and COT/Associations’ websites
  
• Analysis of issues affecting member business activities and propose solutions
  
• Advocate and liaise with various stakeholders on member issues
  
• Create and post all paid invoices for membership
  
• Create invoices or due letters/emails to members and mail merge to appropriate accounts
  
• Create and distribute member correspondences for COT/Associations’ Chairperson (s)/DG’s signature
  
• Design member benefits and membership kits
  
• Continuously develop member benefits and incentive packages
  
• Propose strategic partnerships for the benefit of COT/Associations and members
  
• Weekly, monthly and quarterly reporting on activities undertaken
  
• Handle any other tasks as required
  

QUALIFICATIONS AND REQUIREMENTS:

• Strong communication skills and teamwork spirit
  
• Ability to set priorities and manage multiple tasks simultaneously
  
• Excellent interpersonal and problem-solving skills
  
• Minimum 2 years of proven experience in business functions: administration, public relations, customer service in tourism, travel, hospitality or a related field
  
• Bachelor’s Degree in Travel and Tourism Management, Business Administration or a related field
  
• Strong computer skills and use of MS Word, PowerPoint, Excel, among others
  
• Fluency in both English and Kinyarwanda is compulsory. Knowledge of French will be an added value
  
• Knowledge of social media and other web marketing technologies (e.g. targeting Facebook posts and Google analytics)