Vacancy title:
IT Help Desk Officer

[Type: FULL_TIME, Industry: Professional Services, Category: Computer & IT]

Jobs at:
Rwanda Information Society Authority (RISA)

Deadline of this Job:
Tuesday, August 26 2025

Duty Station:
Rwanda | Kigali | Rwanda

Summary
Date Posted: Monday, August 18 2025, Base Salary: Not Disclosed

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Learn more about Rwanda Information Society Authority (RISA)
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JOB DETAILS:

Job responsibilities

• Support personnel, and act as focal point when end-users face hardware, software, or system issues; • Administer desktop computers, printers, IP telephone, servers and related equipment (monitor, hard drive, keyboard, etc..), software deployment, security updates and patches; • Keep inventory of all equipment, software, and licenses; • Monitor and work on responding quickly to incoming requests related to IT issues; • Maintain user PC, including upgrades and needed configurations; • Monitor the LAN or WAN infrastructure in the office; • Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly; • Taking care of all the networking issues and troubleshoot it as soon as possible; • Maintaining and creating a document management system to protect and restore the data; • Provide phone, remote access, and desktop support of Intel based hardware and software systems; • Track assigned tasks throughout problem solving life cycle using the firm’s Help Desk system; • Must maintain accurate and timely service tickets; • Maintain licensing compliance and asset tracking databases of hardware and software; • Serve as local data recovery expert of failed hard drives and PC based systems; • Assist users in configuring approved wireless devices.

Qualifications

• • Advanced diploma in Software Engineering
  • 0 Year of relevant experience

• • Advanced diploma in Computer Science
  • 0 Year of relevant experience

• • Advanced diploma in Computer Engineering
  • 0 Year of relevant experience

• • Advanced diploma in Information and Communication Technology
  • 0 Year of relevant experience

• • Advanced diploma in Electronics and Telecommunication Engineering
  • 0 Year of relevant experience

• • Bachelor’s Degree in Computer Science
  • 0 Year of relevant experience

• • Bachelor’s Degree in Computer Engineering
  • 0 Year of relevant experience

• • Bachelor’s Degree in Information and Communication Technology
  • 0 Year of relevant experience

• • Bachelor’s Degree in Electronics and Telecommunication Engineering
  • 0 Year of relevant experience

• • Advanced Diploma in Information Management System
  • 0 Year of relevant experience

• • Bachelor’s Degree in Software Engineering,
  • 0 Year of relevant experience

• Bachelor’s degree in Information Management system
• 0 Year of relevant experience

Required certificates

• Certifications in A++, N++, MCIP, MCSA, CCNA

Psychometric Languages

• • English

• Français

Psychometric Domains

• • Critical thinking
  • Competence / Skills

• • Problem solving
  • Competence / Skills

• • Decision making
  • Competence / Skills

• • Analytical skills
  • Competence / Skills

• • Time management
  • Competence / Skills

• • Knowledge/Awareness
  • Behavior and attitude

• • Patience
  • Behavior and attitude

• • Coordination
  • Behavior and attitude

• • Clear and Effective Communication
  • Communication skills

• • Conflict Resolution
  • Communication skills

• Adaptability and Flexibility
• Communication skills

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

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