Vacancy title:
IT Help Desk Officer

[Type: FULL_TIME, Industry: Professional Services, Category: Computer & IT]

Jobs at:
Rwanda Information Society Authority (RISA)

Deadline of this Job:
Thursday, August 21 2025

Duty Station:
Rwanda | Kigali | Rwanda

Summary
Date Posted: Thursday, August 14 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job responsibilities

– Perform timely curative and preventive maintenance of ICT equipment; – Technical support services for ICT Infrastructure such as desktops and mobile clients, servers, operating systems, storage in the courts; – Train the end users on the use of up-to-date IT tools and facilities; – Train the court users on proper use of ICT equipment and applications and oversee the use of applications in the court; – Work together with other ICT staff especially on networking and systems administration to ensure the smooth running of court IT work related; – Monitor and maintain performance of ICT services ensuring adequate capacity and availability of services taking both proactive and reactive action when required.

Qualifications

• • Advanced diploma in Software Engineering
  • 0 Year of relevant experience

• • Advanced diploma in Computer Science
  • 0 Year of relevant experience

• • Advanced diploma in Computer Engineering
  • 0 Year of relevant experience

• • Advanced diploma in Information and Communication Technology
  • 0 Year of relevant experience

• • Advanced diploma in Electronics and Telecommunication Engineering
  • 0 Year of relevant experience

• • Bachelor’s Degree in Software Engineering
  • 0 Year of relevant experience

• • Bachelor’s Degree in Computer Science
  • 0 Year of relevant experience

• • Bachelor’s Degree in Computer Engineering
  • 0 Year of relevant experience

• • Bachelor’s Degree in Information and Communication Technology
  • 0 Year of relevant experience

• • Bachelor’s Degree in Electronics and Telecommunication Engineering
  • 0 Year of relevant experience

• • Advanced Diploma in Information Management System
  • 0 Year of relevant experience

• Bachelor’s degree in Information Management system
• 0 Year of relevant experience

Required competencies and key technical skills

• • Resource management skills

• • Problem solving skills

• • Decision making skills

• • Time management skills

• • Risk management skills

• • Results oriented

• • Digital literacy skills

• • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

• • Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks

• • Ability to convert high-level customer needs into a technical development strategy

• • Ability to manage and troubleshoot TCP / IP networking issues

• • Ability to repair PCs and other hardware equipment

• • Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;

• • Experience in Desktop Support, Network Administration, System Administration

• • Analytical skills;

• Certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage

Psychometric Languages

• • English

• Français

Psychometric Domains

• • Critical thinking
  • Competence / Skills

• • Problem solving
  • Competence / Skills

• • Decision making
  • Competence / Skills

• • Analytical skills
  • Competence / Skills

• • Time management
  • Competence / Skills

• • Knowledge/Awareness
  • Behavior and attitude

• • Behavioral observations
  • Behavior and attitude

• • Patience
  • Behavior and attitude

• • Time for reaction
  • Behavior and attitude

• • Clear and Effective Communication
  • Communication skills

• Adaptability and Flexibility
• Communication skills

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

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