Summary
Date Posted: Friday, February 10, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
ICT Support Engineer
Level:5.II
Job description
• Propose concept notes and/or memos for new initiatives related to IT maintenance, support and any other changes or required tools or device in the ICT infrastructure of the institution under his/her responsibilities;
• Take a lead in support of all end-users who are using various digital and/or online services of the institution;
• Participate in the implementation of the IT projects and initiatives;
• Actively prepare and maintain plans for future infrastructure maintenance and services;
• Plan improvements of the functionalities of all devices/hardware owned or managed by the institution to ensure current and future demands placed on it is supported;
• Troubleshot and maintain computer networks and related computing environments, including servers, computer hardware, systems software, applications software, and all configurations;
• Check new computer equipment and any other electronic / electric device on arrival and install as appropriate;
• Troubleshot computer peripheral equipment such as scanners, printers, whiteboards, projectors, and so forth, and ensure that they are prepared and ready to be used;
• Liaise with external suppliers for the repair or replacement of equipment or spare part of the equipment under warranty or maintenance contract;
• Keep the updated inventories of all IT-related equipment based on the types, serial number (if applicable), delivery date, supplier, warranty period, operational status and other necessary information to track the life cycle of the equipment;
• Keep the updated inventories of all mostly used software (licensed and unlicensed) based on the types, license number/code (if applicable), acquisition date, author/publisher, license validity period (if any), operational status and other necessary information to track the life cycle of the software;
• Provide necessary support to the users to install required software or program application in the desktop or laptop computers;
• Work closely with the Digital Information Unit team where necessary on the issues related to the install and updates of the Microsoft Windows Servers, Linux-Based Servers, and any other type of servers in line with the ICT infrastructure;
• Participate in most of the meetings, activities and events organized by Digital Information Unit or where the Digital Information Unit staff are invited;
• Write, execute and test codes using mostly used programming languages including Object-Oriented PHP, JavaScript, CSS, C#, Java, Node.js, Angular, Python, ReactJS, React Native, and others;
• Write, execute and test SQL queries in MySQL, MySQLi, Microsoft SQL, PostgreSQL, MongoDB, and other mostly used databases;
• Solve real problems which require hands-one skills with the usage of various technical skills;
• Perform any other assigned duties.

Minimum Qualifications
• Bachelor's Degree in Information Management
0 Year of relevant experience
• Bachelor's Degree in Computer Science
0 Year of relevant experience
• Bachelor's Degree in Electronics and Telecommunication Engineering
0 Year of relevant experience
• Master’s Degree in Computer Science
0 Year of relevant experience
• Master's Degree in Information Management Systems,
0 Year of relevant experience
• Bachelor of Science in Computer Engineering
0 Year of relevant experience
• Master of Science in Computer Engineering
0 Year of relevant experience
• Master's Degree in Electronics and Telecommunication
0 Year of relevant experience

Competency and Key Technical Skills
• Integrity
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning


Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
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