Vacancy title:
Customers Care Specialist

[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service]

Jobs at:
Rwanda Development board (RDB)

Deadline of this Job:
Monday, September 1 2025

Duty Station:
Rwanda | Kigali | Rwanda

Summary
Date Posted: Saturday, August 23 2025, Base Salary: Not Disclosed

Similar Jobs in Rwanda
Learn more about Rwanda Development board (RDB)
Rwanda Development board (RDB) jobs in Rwanda

JOB DETAILS:

Job responsibilities

o Serve as the first point of contact for customers (in person, by phone, email, or other channels). o Respond promptly and professionally to customer inquiries, requests, and complaints. o Provide accurate information on products, services, policies, and procedures. o Handle and resolve customer complaints in a timely and efficient manner. o Escalate complex or unresolved issues to the appropriate department or supervisor. o Follow up to ensure customer concerns are addressed satisfactorily. o Build and maintain positive relationships with customers. o Track customer interactions and feedback to improve service quality. o Promote customer loyalty by ensuring a positive customer experience. o Maintain accurate records of customer interactions and transactions. o Prepare and submit regular reports on customer queries, complaints, and satisfaction trends. o Work closely with other departments (e.g., Sales, Technical Support, Finance) to resolve customer issues. o Share insights and feedback from customers to help improve products, services, and processes. o Protect confidential customer information. o Guide customers on how to use services or products effectively. o Provide updates on new services, offers, or policies relevant to customers o Any task assigned by his/her supervisor.

Qualifications

• • Bachelor’s Degree in Sociology
  • 3 Years of relevant experience

• • Masters in Marketing
  • 1 Years of relevant experience

• • Bachelor’s Degree in Public Relations
  • 3 Years of relevant experience

• • Master’s Degree in Public Relations
  • 1 Years of relevant experience

• • Master’s Degree in Sociology
  • 1 Years of relevant experience

• • Master’s Degree in Social Work
  • 1 Years of relevant experience

• • Bachelor’s Degree in Marketing
  • 3 Years of relevant experience

• • Bachelor’s Degree in Mass Communication
  • 3 Years of relevant experience

• • Master’s Degree in Mass Communication
  • 1 Years of relevant experience

• Bachelor’s Degree in Social work
• 3 Years of relevant experience

Required competencies and key technical skills

• • Strong command of written and spoken English;

• • Proficiency in French and Kinyarwanda is a plus;

• • Good understanding of basic computer skills and the ability to learn how to use proprietary software quickly.

• • Good leadership and interpersonal skills with ability to work with others to resolve customer complaints;

• • Self-motivation, ability to multitask and pay close attention to small details;

• • Critical thinking ability to provide answers to customer questions as well as resolutions for various issues that may arise;

• Ability to prioritize tasks and complete them in a high-pressure environment;

Psychometric Languages

• English

Psychometric Domains

• • Critical thinking
  • Competence / Skills

• • Time management
  • Competence / Skills

• Clear and Effective Communication
• Communication skills

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

Interested in applying for this job? Click here to submit your application now

All Jobs | QUICK ALERT SUBSCRIPTION