Summary
Date Posted: Thursday, July 21, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer care Officer
Level:6.II
Job description
• Collect periodically the claims from customers in the suggestion boxes for analysis
• Participate actively in the analysis process
• Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions.
• Ensure the proper follow up of the recovery plan
• Management of all problems related to customers
• Identify and report on performance constraints
• Ensure proactive systems to maintain operational performance in collaboration with other services
• Professional appearance and commitment of customer care
• To ensure the office, customer area and their personal appearance is at the highest level of clean line
• Submit monthly, quarterly and annually report to the supervisor
• Perform other related duties as required

Minimum Qualifications
• Advanced Diploma in Office Management
0 Year of relevant experience
• Bachelor's Degree in Communication
0 Year of relevant experience
• Bachelor's Degree in Public Relations
0 Year of relevant experience
• Bachelor's Degree in Office Management
0 Year of relevant experience
• Bachelor's Degree in Marketing
0 Year of relevant experience
• Bachelor's Degree in Customer Relations
0 Year of relevant experience
• Bachelor's Degree in Hospitality Management
0 Year of relevant experience
• Advanced Diploma in Hospitality management
0 Year of relevant experience

Competency and Key Technical Skills
• Integrity
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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