Summary
Date Posted: Monday, February 20, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Outcome Administrator
Department: Caste Management
Reports to: Case Management Team Manager
Company Description
Evolution Money is a young, dynamic organisation and an established lender. We provide specialised homeowner secured loans. Shortlisted for MEN Business of the Year award 2019 and ranked in The Sunday Times Fast Track 100 twice.

Role Objective
As our Administrator, you’ll action all documentation in respect of customer loan applications. You’ll work within agreed service levels, meeting customer expectations. You’ll ensure safe and accurate archiving for all files. You’ll consistently deliver high standards of customer service ensuring that our customer’s best interests are at the heart of all processes and decisions.

Key Responsibilities
• Save/tag all emails to customer files
• Save all customer documentation and attachments to customer files
• Check all new applications and update notes with outstanding documentation required
• Complete courtesy calls to all new applications and request outstanding documentation
• Complete any chase calls required
• Complete Security and Verification Calls
• Prepare daily post for collection
• Scan on any documentation received in the post
• Any other ad-hoc duties relevant to the department where required
• . • Exploring opportunities for self-development

Required skills and experience
• The ability to work as part of a team and a positive attitude
• Strong organisational skills with the ability to prioritise daily workload
• Excellent customer service skills
• Excellent communication skills and the ability to build effective working relationships
• Good PC skills"

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
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