Summary
Date Posted: Friday, September 13 2024, Base Salary: Not Disclosed

JOB DETAILS:
. Collect periodically the claims from customers in the suggestion boxes for analysis;
2. Participate actively in customer care program analysis process ;
3. Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions;
4. Ensure the proper follow up of complaints and recovery plan;
5. Management of all problems related to customers issues;
6. Identify and report on performance constraints;
7. Ensure proactive systems to maintain operational performance in collaboration with other services;
8. Professional appearance and commitment of customer care;
9. To ensure the office, customer area and their personal appearance is at the highest level of clean line;
10. Comply with hospital accreditation standards;
11. Collaborate with district team to open the hospital suggestions/complaints boxes for further management of them.
12. Submit monthly, quarterly and annually report to the supervisor

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

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