Vacancy title:
Customer Care Officer
Jobs at:
Neuro Psychiatric Teaching Hospital Caraes Ndera (Ndera Hospital)Deadline of this Job:
Wednesday, October 09 2024
Summary
Date Posted: Thursday, September 26 2024, Base Salary: Not Disclosed
JOB DETAILS:
- Retrieve all patient records in advance of the booked appointment
- Make sure that appointments are noted either in the appointment book or on a data base if used
- Ensure that the hospital is opened at the appropriate time directed by the doctor and supervise cleaning to create a clean and healthy environment
- Give appointments to patients who want to see the doctor and inform the doctor of their arrival
- Maintain a constant contact with patients, receptionist and clinical staff to ensure smooth flow through the department and to be able to warn the patient if there are anticipated delays
- Ensure the data base of complaints is maintained in order to identify congestion or other problems so that these issues can be addressed
- Make awareness of the hospital functioning, service offered, specialist doctors and their availability, pharmacy policy and procedures
- Provide the awareness of the policies and procedures governing inpatient, outpatient and emergency medical services
- Ensure that the results of all waiting times surveys are analyzed and reported to the hospital management
- Ensure that wheel chairs are available, cleaned and the footrests are in place
- Adhere to all health and safety policies and procedures
- Comply with infection prevention and control policies and procedures maintained
- Ensure that directions for patients are adequate, clear and maintained
- Collaborate in patient and personnel fire and emergency evacuations practice on quarterly basis
- Monitor all exists for obstacles, boxes and vehicles blocking the free flow of people exiting that area
- Inform patients when test results have been confirmed
- Make sure filing are completed daily
Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree
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