Vacancy title:
Customer Care Officer
Jobs at:
Fédération Rwandaise de Football Association (FERWAFA)Deadline of this Job:
Monday, October 30 2023
Summary
Date Posted: Tuesday, October 24 2023, Base Salary: Not Disclosed
JOB DETAILS:
Duties and Responsibilities:
• Receive, record and distribute all incoming and outgoing emails
• Establish and maintain the general filing system and file all correspondences
• Receive and provide clear guidance and orientation to FERWAFA clients/visitors
• Produce a report of activities
• Receive and check incoming and outgoing emails;
• Record incoming and outgoing emails;
• Ensure timely distribution of all Incoming/outgoing mail’s
• Facilitate FERWAFA staff to access documents;
• Regularly check and dispatch emails received on FERWAFA email;
• Ensure the security of FERWAFA correspondences and reception stamp;
• Maintain a current and accurate filing system;
• Ensure the timely filing of documents;
• Classify and archive all the documents sent and received in a secure place; initiate modern computer tools for correspondence and correspondence management;
• Receive and answer telephone calls and orient them accordingly;
• Receive FERWAFA clients/visitors and provide orientation.
Selection Criteria
• Candidate will be being Rwandese Nationality will
• Criminal record testifying that the candidate has not been condemned to 6 months’ imprisonment.
• Preferably aged under 30.
• Understanding the principle of non-disclosure and confidentiality.
• Have a bachelor’s degree in Office management, Secretariat, Hospitality, Management, with 1 Year proven experience as a receptionist or customer care position;
• Be proficient in the use of MS Office suite, especially PowerPoint, Excel, and Word;
• Have excellent verbal, written and presentation skills in English, French, and Kinyarwanda (any other language being a plus);
• The candidate should be available to start immediately upon confirmation of his recruitment and contract terms finalization.
Job Experience: No Requirements
Work Hours: 8
Experience in Months:
Level of Education: Bachelor Degree
Job application procedure
• Interested candidates shall submit their application letter addressed to the General Secretary of FERWAFA (via by email Careers@ferwafa.rw ) accompanied by:
• Signed detailed curriculum vitae and cover letter,
• Copy of their degree
• Evidences of required experience
• Criminal record
• Copy of their ID or Passport
• Submission deadline is Friday 27th October 2023 at 05:00PM
• Only applicants that will fulfill all the requirements for this position will be notified and invited for the next phase of the recruitment process.
• Done at Kigali,23/10/2023
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