Summary
Date Posted: Thursday, June 08 2023, Base Salary: Not Disclosed

JOB DETAILS:
Background
• African Parks is a non-profit conservation organization that takes on the complete responsibility for the rehabilitation and long-term management of national parks in partnership with governments and local communities. We currently manage 22 national parks and protected areas in 12 countries covering over 20 million hectares in: Angola, Benin, Central African Republic, Chad, the Democratic Republic of Congo, Malawi, Mozambique, the Republic of Congo, Rwanda, Zambia Zimbabwe and South Sudan .
• Nyungwe Management Company Ltd (NMC Ltd) has been created under the public private partnership to manage Nyungwe National Park. NMC Ltd is seeking to recruit a suitable candidate to fill the post of Commercial Development Manager in Nyungwe National Park.
• The Commercial Development Manager is to significantly contribute to the long-term financial sustainability of the park, by ensuring tourism products and activities are identified and implemented in a professional manner with minimum impact on the ecosystems of the park.

Duties and Responsibilities of Commercial Development Manager
• Implement the Tourism Development Plan and review and update it every 2 years of which some of the below are components but not limited too
o Roll out and management of concessionaires
o Growth in tourism numbers across all visitor classes
o New products, improved products and review of pricing
• Market Nyungwe NP at all levels and all platforms
• Coordinate all tourism activities within set time frames and ensure quality assurance
• Motivate, coach and manage all tourism and hospitality staff whilst also ensuring community development is a deliverable with regards to education and economy
• Supervise the collection of park revenues from receptionists/sales representatives and lodges (with Finance Department) all whilst ensuring smooth bookings and reservations
• Ensure consistent progress on products and standards
• Continual and frequent Liaison with tourism entities and platforms in country and internationally
• Steady growth of the average spend per person to the park year on year
• Being an ambassador and driver to sustainable tourism in conservations spaces
• Manage all aspect of print production, receipt and distribution, Inc. Brochures & posters, billboards etc.
• Achievement of frequent, timely and positive media coverage of Nyungwe National Park
• Updating digital media sites on a regular basis
• Production and distribution of quarterly newsletters
• Marketing planning and budget management
• Monthly reporting of statistics
• Management of shops at the all selling points, including. sourcing, ordering, stocktaking of supplies
• Overseeing the management and bookings, including procurements of supplies for the lodge (s)
• Implementing procedures for smooth operations of tourism facilities
• Monitoring and reporting on the state of tourism facilities, including infrastructure
• Developing promotional packages and analysis of impact

Required Qualification, Competencies and Experience for the Role
• Minimum of Bachelor’s Degree in tourism management, marketing or equivalent
• Minimum of 5 years of relevant experience in tourism and/or marketing and Hospitality Sector
• Great communications skills, outgoing personality and proven confidence making presentations in different languages
• Proven track record in managing teams of tourism and Hospitality staff (guides, cashiers, camp managers, etc.)
• Good and effective coaching skills
• Fluent in Kinyarwanda, English and/or French
• Demonstrated ability to work under pressure and be flexible
• Demonstrated ability to work with a team
• Fully computer literate, including desktop publishing and photographic software
• Valid driving license and proven confidence driving

Desired
• Bi-lingual French-English
• Knowledge of other languages such as German, Spanish, Italian, Chinese an advantage
• Knowledge of natural history, ecology, bird-watching.
• Rwandan citizenship

Work experience in Rwandan national parks
• Proven record in Budget preparation and management
• Experience in Destination marketing
• Knowledge of hospitality software and management tools

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
• Cover letter together with CVs in English language providing details of three referees, email address and telephone contact should be submitted by email to nmc.recruit@africanparks.org  (with the attachment being in PDF format) not later than 26th June 2023. Application should be addressed to:
• Park Manager
• Nyungwe Management Company
• Please note that only candidates with the needed qualifications and relevant experience will be shortlisted. If you do not hear from us in 2 weeks after the deadline, know that you are not meeting our requirements.

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