Summary
Date Posted: Thursday, October 31 2024, Base Salary: Not Disclosed

JOB DETAILS:
Function summary
Branch Manager is a professional charged with managing the day-to-day operations of ASA International (Rwanda) Plc’s branch. He/she is responsible for working hard to growing company business by doubling the clients, tripling the profit and multiplying the impact; improving quality of Portfolio by reducing overdue and bad debts, and contribute to the increase of network efficiency. The role requires a dynamic leader with strong stakeholder management skills and a deep understanding of both microfinance operations and technological innovations.

Duties and Responsibilities
1. Operational Leadership:
• Directing all operational aspects of the branch including distribution, loan processing, loan approval, customer service, human resources, administration and sales in accordance with the company’s objectives
• Coordinating and managing branches activities towards achieving operational objectives settled by the company
• Ensure the availability of office furniture and service equipment for business continuity
• Responsible to prepare the office sign board and install in proper place, so that inhabitants of the branch area can see properly.
• Ensuring good implementation and filing of company policies, rules and regulations & circulars sent to the branch
• Implement the projections, financial objectives and business plans with her/his branch
• Assess local market conditions and identify current and prospective sales opportunities
• Manage branch budget and allocate funds appropriately
• Share knowledge with other branches and head Office on effective practices, competitive intelligence, business opportunities and needs
• Build a strong network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration
2. Staff Management.
• Following the achievement of goals and expectations of branch
• Evaluating staff performance on quarterly basis and encourage them to meet goals
• Helping employees to improve their performance and reach their goals.
• Resolve conflict that can occur within the branch in a constructive way
• Providing disciplinary sanctions to staff under his/her supervision following company Internal Disciplinary policy or circulars in use
• Facilitating training, coaching, development and motivation for branch personnel
• Address customer and employee satisfaction issues promptly
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation
3. Compliance and Risk Management
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Responsible to visit at least two clients groups per day and total groups within 3/4 months
• Visiting the houses of the prospective/willing group members for verifying information
• Responsible to verify loan disbursement process/loan ceiling /loan increment at the time of group visit.
• Responsible to crosscheck pass book / savings withdrawal /savings return/ security/ Loan processing fee/ any other fees and loan amount through discussing with the clients at the time of group visit.
• Monitoring /visiting at least 5 members / clients houses/shop each day side-by-side with the group visit.
• Preventing the risk related to loan disbursement/savings withdrawal/savings return process and approval
4. Customer Service:
• Enhance the customer experience by ensuring high-quality service and addressing customer concerns promptly.
• Develop and implement initiatives to improve customer satisfaction and retention.
5. Reporting and Analysis:
• Prepare and present the weekly reports on operational performance within Branch
• Prepare different reports needed from the branch and submit them on time
• Reporting to immediate supervisor and evaluating the efficiency of the business at branch and its operations.
• Utilize data analysis to make informed decisions and drive continuous improvement.
• Verify whether all committed expenses in the branch are proper
• Provide a report with recommendations to his supervisors regarding the staff discipline and performance
6. Quality improvement responsibilities
• Work hard for growing company business by doubling the clients, tripling the profit and multiplying the impact; improving quality of Portfolio by reducing overdue and bad debts, and contribute to the increase of network efficiency

Education
• Bachelor’s degree in a relevant field such as business administration, management, economics, finance or marketing.
Requirements – Skills, Knowledge, Abilities – for Branch Manager
• Being Rwandan by nationality;
• Proven at least 3 years of Managerial experience in bank or microfinance/SACCO
• Sufficient knowledge of modern management techniques and best practices
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to meet sales targets and production goals
• Familiarity with microfinance institutions’ rules and regulations
• Excellent organizational skills
• Results driven and customer focused
• Leadership and human resources management skills
• Be ready to work or travel anywhere in the country where ASA International (Rwanda) Plc has branches;
• Willing to work under pressure and ready to complete necessary jobs on time

Salary & Benefits:
• Market conform salary and employment conditions.
• In-house Medical Insurance covering him/her and legal dependents as company policy
• Communication allowances as per company policy
• Monitoring allowance as per company policy
• Annual Salary Increment as per company policy depending on company profit
• Festival Allowance as per company policy

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
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• Cover Letter included the candidate’s expected salary; Detailed CV; copy of Degree; Work certificates from previous employers; any other document that may prove a candidate’s competency to the post; Copy of ID Card.
• Applications should be addressed to the Chief Executive Officer of ASA International (RWANDA) Plc located in KIGALI City, GASABO District, Plot No. – 95, NTORA Village, KG 784 St. RUHANGO Cell, Gisozi Sector, Kigali, Rwanda
• Online Application to be sent to with subject line mentioning Branch Manager. Submission of Application should be before 8th November 2024 at 5:00 PM. Please note that only candidates with the needed qualifications and relevant experience will be shortlisted. If you do not hear from us in 2 weeks after the deadline, know that you are not meeting our requirements.
• ASA International aims to attract and select a diverse workforce, ensuring equal opportunity to everyone, irrespective of race, age, gender, class, ethnicity, disability, location, and religion. Qualified women are particularly encouraged to apply.
• Done at Kigali on 30th October 2024
• Signed and approved by:
• Christian SALIFOU
• Chief Executive Officer
• ASA International (Rwanda) Plc

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