Summary
Date Posted: Thursday, October 20, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Administration Officer

Job Purpose
Provide front office support at the Britam Rwanda Office by delivering friendly, efficient customer service and creating a warm and welcoming atmosphere for all clients and visitors, and customers

Key Responsibilities
• Attending to tenant/client relations
• Printing and issuance of Staff Proximity Identity cards for tenants.
• Manning of the Management office
• Answering all telephone calls
• Attending to all Tenants and Clients who visit the Management office and those in the building
• Assist the Property Manager in preparing all letters and correspondence to Tenants
• Assist the Property Manager in the review of building-related documents
• Taking minutes of all meetings
• Resolving visitor’s complaints
• To undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area.
• Undertaking other administrative duties for the Management office as may be required from time to time

Knowledge, Experience, And Qualifications Required
• Degree in Business Administration
• Proficiency in Microsoft Office
• Excellent Customer Service Skills
• At least three (3) years of experience in a similar role in a busy office

Competencies
Technical and functional competencies
• Strong interpersonal skills and ability to work in a team-oriented and collaborative environment;
• Ability to work in a fast-paced and highly entrepreneurial environment;
• Excellent written and verbal communication skills including note taking and summarizing skills and the ability to communicate well at all levels in a clear, appropriate and timely manner;
• Demonstrated ability to prioritize and handle multiple critical projects and assignments;
• Strong attention to detail and high level of accuracy;
• Ability to think strategically and execute quickly;
• Strong team player with excellent leadership skills;
• Ability to manage conflicting priorities and demands;
• High levels of energy and enthusiasm;
• Strong passion to succeed and excel;
• Customer focus and orientation.

Essential Competencies
• Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
• Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
• Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
• Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department's future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department's future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
• Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department's structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
• Planning and Organising: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones.


Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
Interested and Qualified, Click Here To Apply

All Jobs

QUICK ALERT SUBSCRIPTION