Personal Banker
2025-08-18T08:37:07+00:00
BPR Bank Rwanda
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https://bpr.rw/
FULL_TIME
Kigali
Kigali
00000
Rwanda
Finance
Admin & Office
2025-08-26T17:00:00+00:00
Rwanda
8
Job Purpose
The job role is responsible for developing and maintaining Business (Personal Banking) Account Relationships to increase quality and profitable Deposits and Loans Portfolio and increase cross-selling of bank’s products to grow NFI and increased products per customer.
Main Responsibilities
- Grow number of SME accounts and cross-sell digital products
- Manage personal customer bank accounts, including opening and closing accounts, and overseeing transactions in order to minimize the dormancy rate and overdrawn accounts.
- Resolve customer’s enquiries and complaints to improve CES and NPS and per target.
- Process Personal Credit Applications within stipulated T.A.T
- Monitoring personal Credit Facilities to ensure minimum Portfolio at Risk (PAR)
- Prepare Periodic Reports on overdrawn accounts, Dormant accounts, and Loan pipeline and performance.
- Check the Authenticity of application documents and personal customers information in the bank systems (CBS, CQ, Cregora, ……etc) to Ensure KYC and A.M.L
- Perform and drive retail growth by conducting relationship building conversations to identify banking needs, ensuring customer usage of a minimum of three bank products per customer, outbound calls, and acquiring, deepening, and retaining customer relationships within branch/personal portfolio.
- Cultivate relationships with other departments and stakeholders to obtain and provide support customers.
- Ensure all customers feel understood, informed, and confident in the bank and products/services offered.
Educational qualifications and work experience:
- Bachelor’s degree in Business related field.
- Possession of Professional Qualifications in Banking is an added Advantages.
- Minimum Three (3) years of experience
Grow number of SME accounts and cross-sell digital products Manage personal customer bank accounts, including opening and closing accounts, and overseeing transactions in order to minimize the dormancy rate and overdrawn accounts. Resolve customer’s enquiries and complaints to improve CES and NPS and per target. Process Personal Credit Applications within stipulated T.A.T Monitoring personal Credit Facilities to ensure minimum Portfolio at Risk (PAR) Prepare Periodic Reports on overdrawn accounts, Dormant accounts, and Loan pipeline and performance. Check the Authenticity of application documents and personal customers information in the bank systems (CBS, CQ, Cregora, ……etc) to Ensure KYC and A.M.L Perform and drive retail growth by conducting relationship building conversations to identify banking needs, ensuring customer usage of a minimum of three bank products per customer, outbound calls, and acquiring, deepening, and retaining customer relationships within branch/personal portfolio. Cultivate relationships with other departments and stakeholders to obtain and provide support customers. Ensure all customers feel understood, informed, and confident in the bank and products/services offered.
Bachelor’s degree in Business related field. Possession of Professional Qualifications in Banking is an added Advantages. Minimum Three (3) years of experience
JOB-68a2e633e9591
Vacancy title:
Personal Banker
[Type: FULL_TIME, Industry: Finance, Category: Admin & Office]
Jobs at:
BPR Bank Rwanda
Deadline of this Job:
Tuesday, August 26 2025
Duty Station:
Kigali | Kigali | Rwanda
Summary
Date Posted: Monday, August 18 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Purpose
The job role is responsible for developing and maintaining Business (Personal Banking) Account Relationships to increase quality and profitable Deposits and Loans Portfolio and increase cross-selling of bank’s products to grow NFI and increased products per customer.
Main Responsibilities
- Grow number of SME accounts and cross-sell digital products
- Manage personal customer bank accounts, including opening and closing accounts, and overseeing transactions in order to minimize the dormancy rate and overdrawn accounts.
- Resolve customer’s enquiries and complaints to improve CES and NPS and per target.
- Process Personal Credit Applications within stipulated T.A.T
- Monitoring personal Credit Facilities to ensure minimum Portfolio at Risk (PAR)
- Prepare Periodic Reports on overdrawn accounts, Dormant accounts, and Loan pipeline and performance.
- Check the Authenticity of application documents and personal customers information in the bank systems (CBS, CQ, Cregora, ……etc) to Ensure KYC and A.M.L
- Perform and drive retail growth by conducting relationship building conversations to identify banking needs, ensuring customer usage of a minimum of three bank products per customer, outbound calls, and acquiring, deepening, and retaining customer relationships within branch/personal portfolio.
- Cultivate relationships with other departments and stakeholders to obtain and provide support customers.
- Ensure all customers feel understood, informed, and confident in the bank and products/services offered.
Educational qualifications and work experience:
- Bachelor’s degree in Business related field.
- Possession of Professional Qualifications in Banking is an added Advantages.
- Minimum Three (3) years of experience
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
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