Vacancy title:
3 PKI Registration Support Officer

[Type: FULL_TIME, Industry: Professional Services, Category: Admin & Office]

Jobs at:
Rwanda Information Society Authority (RISA)

Deadline of this Job:
Thursday, August 21 2025

Duty Station:
Rwanda | Kigali | Rwanda

Summary
Date Posted: Thursday, August 14 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job responsibilities

• Verification of the applicant’s information and provision of related digital certificate services; ● Responds to inbound phone calls, customer requests, and emails to ensure that effective action is taken; ● Assists users using appropriate and trusted methods/tools; ● Uses procedures, policy manuals, knowledge base and other reference materials to assisting or resolving customer issues; ● Provides cancellation quotes based on state-specific requirements and contract terms; ● Handling customer requests from beginning to end; ● Provides information on required user guide; ● Evaluates and processes the claims, from customers Maintains accurate log of claim at every step of the process; ● Works with Trust Services delivery Manager on the following user claims. Report claims regularly; ● Makes escalated judgement decisions and provides resolution as dictated by internal policy; ● Working as a team member focusing on customer service; ● Perform any other duties as assigned by supervisors.

Qualifications

• • Advance Diploma in Information Management
  • 0 Year of relevant experience

• • Bachelor’s Degree in Information Management
  • 0 Year of relevant experience

• • Advanced diploma in Computer Science
  • 0 Year of relevant experience

• • Advanced diploma in Computer Engineering
  • 0 Year of relevant experience

• • Advanced diploma in Information and Communication Technology
  • 0 Year of relevant experience

• • Advanced diploma in Electronics and Telecommunication Engineering
  • 0 Year of relevant experience

• • Bachelor’s Degree in Computer Science
  • 0 Year of relevant experience

• • Bachelor’s Degree in Computer Engineering
  • 0 Year of relevant experience

• • Bachelor’s Degree in Information and Communication Technology
  • 0 Year of relevant experience

• • Bachelor’s Degree in Electronics and Telecommunication Engineering
  • 0 Year of relevant experience

• • Advanced Diploma in Information Management System
  • 0 Year of relevant experience

• • Bachelor’s Degree in ICT Engineering
  • 0 Year of relevant experience

• • Bachelor’s Degree in Information Technology Management
  • 0 Year of relevant experience

• • Bachelor’s Degree in Information Systems
  • 0 Year of relevant experience

• • Bachelor of Science in Information Technology
  • 0 Year of relevant experience

• • Bachelor’s Degree in Information Technology
  • 0 Year of relevant experience

• • Bachelor’s Degree in Business Information Technology
  • 0 Year of relevant experience

• • Bachelor’s in Information Sciences
  • 0 Year of relevant experience

• • Advanced Diploma in Information Sciences
  • 0 Year of relevant experience

• • IT Network Infrastructure
  • 0 Year of relevant experience

• • Advanced diploma ( A1) in Business Information Technology
  • 0 Year of relevant experience

• • Bachelor’s Degree in Computer Applications
  • 0 Year of relevant experience

• • Advanced Degree in Information systems
  • 0 Year of relevant experience

• • Bachelor’s degree in Information Management system
  • 0 Year of relevant experience

• • Bachelor’s Degree in Internet of Things
  • 0 Year of relevant experience

• • Advanced Diploma in Computer Application
  • 0 Year of relevant experience

• • Bachelor’s Degree in Network Engineering
  • 0 Year of relevant experience

• • Bachelor’s degree in Computer programming
  • 0 Year of relevant experience

• • Bachelor’s degree in Information Security
  • 0 Year of relevant experience

• • Bachelor’s degree in Networking
  • 0 Year of relevant experience

• • Advanced Diploma in Information Technology
  • 0 Year of relevant experience

• • Bachelor of Science in Internet Systems
  • 0 Year of relevant experience

• • Advanced Diploma of Science in Internet Systems
  • 0 Year of relevant experience

• • Advanced Diploma (A1) in Network Engineering
  • 0 Year of relevant experience

• • Advanced Diploma in Computer Programming
  • 0 Year of relevant experience

• • Advanced Diploma (A1) in Information Security
  • 0 Year of relevant experience

• Advanced Diploma in Internet of Things
• 0 Year of relevant experience

Required competencies and key technical skills

• • Resource management skills

• • Problem solving skills

• • Decision making skills

• • Time management skills

• • Risk management skills

• • Results oriented

• • Digital literacy skills

• • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.

• • Customer care skills

• • Analytical skills;

• Communication and Collaboration Skills

Psychometric Languages

• • English

• Français

Psychometric Domains

• • Critical thinking
  • Competence / Skills

• • Problem solving
  • Competence / Skills

• • Decision making
  • Competence / Skills

• • Analytical skills
  • Competence / Skills

• • Time management
  • Competence / Skills

• • Knowledge/Awareness
  • Behavior and attitude

• • Processing speed
  • Behavior and attitude

• • Attention and concentration
  • Behavior and attitude

• • Behavioral observations
  • Behavior and attitude

• • Patience
  • Behavior and attitude

• • Time for reaction
  • Behavior and attitude

• • Clear and Effective Communication
  • Communication skills

• • Active Listening
  • Communication skills

• • Adaptability and Flexibility
  • Communication skills

• Influence and Persuasion
• Communication skills

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

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