Summary
Date Posted: Thursday, August 01, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
  JOB TITLE: Customer Relationship Officer
JOB TYPE: Full Time
LOCATION: IABFM Kigali Office,
11F, Tower B, Mukuza Peace Plaza, KN 4, Kigali, Rwanda
SUPERVISOR/MANAGER: Ms. Olive N. (Office Manager)
MAIN DUTIES/RESPONSIBILITIES:
The key duties of the position are to identify the client’s/potential client’s needs for training and to present to the client IABFM Africa’s solution to their training needs..

Job Responsibilities:
• Generate and qualify leads
• Source and develop client referrals
• Prepare sales action plans and strategies
• Schedule sales activity
• Develop and maintain a customer database
• Develop and maintain sales and promotional materials
• Plan and conduct direct marketing activities
• Make sales calls to new and existing clients
• Develop and make presentations of company products and services to current and potential clients
• Negotiate with clients
• Develop sales proposals
• Prepare and present sales contracts
• Conduct product training
• Maintain sales activity records and prepare sales reports
• Respond to sales inquiries and concerns by phone, electronically or in-person
• Ensure customer service satisfaction and good client relationships
• Follow up on sales activity
• Perform quality checks on product and service delivery
• Monitor and report on sales activities and follow up for management
• Carry out market research and surveys
• Participate in sales events
• Monitor competitors, market conditions and product development

Job Skills:
• Intermediate Microsoft Office skills (Word, Excel, PowerPoint, and Outlook)
• Excellent verbal and written communication
• Good interpersonal skills
• Organized and able to meet deadlines
Performance Goals:
• Complete administration tasks on time
• Deal with clients, suppliers and other employees professionally at all times
• Ensure office is clean and presentable at all times

Job Qualifications:
• Ideally, candidates should have a tertiary qualification with a business/marketing orientation
• 1-3 years of previous experience in a similar role/industry with sales/customer relations experience

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

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Job application procedure
Follow the link below to apply https://www.jobinrwanda.com/apply-now?field_job=27397 

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