Summary
Date Posted: Thursday, October 17, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Title: Repair & Maintenance (Associate) Manager.
Place of Work: Rubavu
Reporting to: TBD (Senior VP Operations)
Staff directly reporting to this post: 5 Technicians (2 in Gisenyi, 1 in Nyabihu, 2 in Kigeme) Tentative start date: 1st December 2019 or ASAP
Contract length: One-year contract renewable with 3 months’ probation period
Who We Are
Inyenyeri is a for-profit corporation with a social business charter focused on providing a healthy renewable energy solution in Rwanda that can be replicated across sub-Saharan Africa. Inyenyeri uses a fuel-side, or utility company, approach to ensure that even the poorest Rwandan households have access to clean cooking fuel and high-quality gasifying cookstoves. Inyenyeri’s revenue stream is derived from the sale of biomass cooking fuel pellets. Our solution is a cleaner, healthier, faster, cheaper and more sustainable alternative to charcoal and wood cooking.
About the Role
Inyenyeri seeks a highly motivated and experienced professional person to manage its stove repair & maintenance team. This includes
• supervising and supporting a growing group of technicians,
• Analyzing the performance and durability of the stove, its accessories, and spares,
• Planning and coordinating the optimal and timely supply of stoves, spare parts, and accessories, and
• Ensuring that technicians are deployed in the most productive way possible. The ultimate purpose is to give customers a better cooking experience by constantly improving Inyenyeri’s stove repair & maintenance services. .

Key Responsibilities
• Manage and supervise our team of technicians;
• Oversee and lead stove repairs and stove maintenance (in the warehouse and in the field, with customers) and ensure it happens in a timely and adequate manner;
• Establish, improve, harmonize and automate reports on stove performance and repair & maintenance activities;
• Set up policies and procedures that structure the team;
• Work closely with the Procurement & Logistics department to ensure proper warehousing, tracking and timely re-supply of stoves and accessories;
• Work closely with the IT department to ensure that relevant and accurate data is tracked and captured;
• Work closely with the Finance & Accounting department to ensure that sound decisions are made regarding the investment in, and disposal of, stoves, accessories, and spare parts;
• Coordinate proper disposal of stoves and its parts;
• Join Inyenyeri’s Commercial Team in order to collaboratively identify and roll-out opportunities that improve the stove performance;
• Conduct stove (accessory) testing;
• Lead, plan, execute and evaluate other assignments as they emerge;
• Moto Insurance: Ensure all moto insurances are paid on time and valid;
• Ensure technical budget forecast and request;
• Documenting/recording information related to stove repair and maintenance in the CRM and other platforms;
• Developing and building teams: Encouraging and building mutual trust, respect, and cooperation among team members.

Job Skills: Not Specified

Qualifications and Experience
• Degree in Engineering preferred;
• Affinity with engineering, business, and technology a must;
• Hands-on mentality and a problem-solving attitude;
• Strong customer service ethos,
• Good team player and people management skills;
• Paying attention to detail;
• Strong quantitative, analytical and planning capabilities;
• Excellent English and Kinyarwanda required;
• Strong writing, presentation, and reporting skills a must;
• Previous experience with stove repair and maintenance a plus;
• Product development skills and experience desirable;
• Must possess a moto drivers license;
• Good understanding of Google applications. i.e emails, google docs, sheets, and Slides;
• Leadership skills.

Job Education Requirements: Degree
Job Experience Requirements: Not Specified

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Job application procedure
Interested candidates should complete an application form using the link: https://inyenyeri.bamboohr.com/jobs/view.php?id=46  
*Women Candidates are highly encouraged to apply.

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