Description

Design and implementation of Customer Experience Hub (office) & revamping the existing office sitting layouts

Deadline for the Submission of EOI

17 September 2025, 5:00PM (Kigali, Rwanda)

Content of EOI

The EOI should include the following information:

• (i) Brief presentation of company (profile).
• (ii) Company registration certificate.

(iii) Reference list and pictures demonstrating corporate entities (financial entities is an added value) in which the bidder has executed similar service.

• (iv) Contact information: full name and address, country, telephone number, e-mail address, website and contact person.
• (v) Tax/clearance/Statement of Arrears Certificate

Note: Prices are not required at this stage.

Objectives of the EOI

The selected firm/consultant will be responsible for:

• Designing a modern, functional, and interactive space that reflects customer-centric values.
• Creating an environment that fosters learning, collaboration, and feedback collection 
• Developing a roadmap for implementation and sustainability of the hub.
• Designing for corporate brand visibility

Scope of the EOI

The assignment is expected to cover, but not be limited to:

• Conducting a needs assessment and stakeholder consultations.
• Developing conceptual and architectural designs for the hub.
• Proposing technological and digital experience enhancements.
• Providing guidance on future scalability of the hub.

Method of Submission

Expressions of interest shall be sent by email as follows:

• • Email address: LifeTenderCommettee@rw.sanlamallianz.com and a copy toinfolife@rw.sanlamallianz.com
  • File Format: PDF
• All files must be free from viruses and not corrupted

• Max. File Size per transmission: 20 MB

Mandatory subject of email: EOI for provision of design / implementation of Customer Experience Hub (office) & revamping the existing office sitting layouts for SanlamAllianz Life Insurance Plc

Contact Person for clarifications and correspondence 

E-mail address: LifeTenderCommettee@rw.sanlamallianz.com

 Contact person: Chief Commercial Officer

Field visit requirements

Physical visit is mandatory. 

Where: At SanlamAllianz Life Insurance HQs, Avenue: KN 71ST, Nyarugenge District, Nyarugenge Sector, Kiyovu Cell, Imena Village

When: During the afternoon hours up to 5:00pm

Deadline for field visit: 16 September 2025 at 05:00pm

EOI Conditions

This Request for Expression of Interest does not constitute a solicitation. SanlamAllianz Life Insurance reserves the right to change or cancel the requirement at any time during the EOI and/or subsequent solicitation process. We also reserve the right to request compliance with additional conditions as and when issuing the final solicitation documents. The design must clarify the type of materials to be used during implementation.

The bidder is required to present a demo in case we call him/her to show how the design that s/he is ready to implement looks like. A demo can be held physically or virtually. The option remains the sole discretion of SanlamAllianz.

SanlamAllianz does not charge any fee for any bidder to obtain a tender. Any peddling of influence of whatever nature, if discovered, shall be sanctioned to disqualification of the bid, and reported to relevant organs of due consideration.

The EOI offer validity period

60 days