Summary
Date Posted: Friday, July 19 2024, Base Salary: Not Disclosed

JOB DETAILS:
Isano Tours and Travel Agency is a company dedicated to inspiring a sense of adventure and cultural appreciation while ensuring the highest level of customer satisfaction by curating unforgettable travel experiences for individuals, families, and groups. We also empower individuals to pursue their educational and career goals on an international scale. We provide comprehensive support to students and professionals looking to expand their horizons through education and employment abroad.
ITTA’s vision
To be a leader in responsible and sustainable tourism by empowering local communities and creating mutually beneficial partnerships, while providing exceptional air ticketing services and opportunities for cultural exchange through live study and work abroad programs.
ITTA’s mission
To promote community-based tourism by also providing air ticketing services and facilitating opportunities for living studying and working abroad.

ABOUT THE JOB :
Job title: Operations Manager
Location: Kigali, Rubavu and Goma/Congo.
Supervisor- you will be supervised by and reporting to the Managing Director of Isano Tours and Travel Agency.
Available opportunities: 1 opening.
Preferred start date: 20th August 2024
Term: 6 months renewable depending on performance; with first 3 months of trial period.
Benefits: The benefits include the consultant fees of 300.000 Rwandan francs a month plus a commission of 10% of its clients.

Job description and responsibilities:
As Operations Manager, you will fulfill a vital role in:
• Daily management, development and coordination of ITTA’s activities such as; visa application, Air ticketing, tourism and hospitality services and other related activities.
• Marketing all ITTA’s activities
• Sales management and customer Relations
• Management and control of ITTA’s social media and digital platforms
• Reporting and promptly communicating with concerned parties
• Offering training to interns in air ticketing, visa application when necessary

Qualifications :
• Advanced skills in visa application especially in USA & CANADA [ holding certificates is an advantage]
• Advanced skills in Air ticketing and Tourism activities.
• Bachelor’s degree in Tourism, Hospitality and /or related field [ Master’s degree constitutes an advantage].
• Proven experience of at least 3-5 years in air ticketing domain and hospitality industry
• Excellent communication skills.
• Strong leadership and team play spirit and passion
• Deep understanding of air ticketing ethics, IATA and other international travel regulations and best-practices.
• Strategic planning and problem-solving skills.
• Proficiency in language skills: Kinyarwanda, English and French especially, Knowing Swahili will be an added value.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Proficiency in content management for social media and website.
• Being a Rwandan or an official resident of Rwanda

CAREER GROWTH AND DEVELOPMENT
ITTA carries a strong culture of constant learning and invest in developing our human capital. He/she will have:
• Regular check-ins with the supervisor
• Access to mentor ship and training programs, and regular feedback on his/her performance.
• Supportive work environment and work-life balance
We hold career reviews every six months, and set aside time to discuss on one’s aspirations and career goals.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Interested candidates should send a CV, motivation letter addressed to the Managing Director of ITTA, ID copy , important academic documents and certificates, all in a single PDF to info@isanotours.com 
APPLICATION DEADLINE: 15TH August, 2024
ITTA never asks candidates to pay any money or pay for tests at any stage of the interview process. Official Isano Tours and Travel Agency email will always arrive from info@isanotours.com  address only.
For more details, you can call (+250) 788602888, +250782099240

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