Vacancy title:
Operations Manager

Jobs at:
Bourbon Coffee Limited

Deadline of this Job:
19th November 2018

Duty Station:
Kigali, Rwanda

Summary
Date Posted: 19th October 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:

Operations Manager

Job details:

Department/Unit: Operations

Reports to: Managing Director

Supervises:

• Coffee Shop Supervisor
• Beverage Quality Controller
• Senior Sales and Marketing Officer
• Senior Human Resource and Administration Officer Senior                Procurement Officer
  

Job Purpose:

Plan, direct and coordinate the daily operations of Bourbon Coffee's operations including but not limited to customer service function, people skills, procurement, food and beverage; and further grow its market position by acquiring business opportunities and developing business expansion strategies.

Main Duties, Responsibilities:

• Daily manage, supervise and oversee the service operations and activities related to restaurant, coffee distribution and outdoor catering; and administrative services
  
• Work with Managing Director and assist in setting up new locations for expansion; pursue new market and business opportunities; research and identify potential customers for products or services; and create sales or service contracts for products or services
  
• Work directly with the supervisors to manage all activities of the property including employees, maintenance, sales, profit and loss controls
  
• Direct and manage property operations to assure optimum performance and
  continual improvement in the five Key Result Areas (customer service, employees, sales and marketing, property appearance, and profit and financial control)
  
• Oversee the customer service function to ensure corrective action is taken to resolve customer complaints and ensure superior guest service is delivered; and ensure customer service is provided at the set standards and customer experience is enhanced
  
• Establish restaurant business plan by surveying restaurant demand; confer with people in the community; evaluate competitors; prepare financial and sales projections, analyses, and estimates
  
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; comply with health and legal regulations; and maintain security systems
  
• Review financial statements, sales or activity reports, and other performance data to measure productivity or goal achievement; and to identify areas needing cost reduction or program improvement
  
• Prepare staff work schedules and assign specific duties
  
• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits
  
• Manage, supervise and assist in food inventory and cost control
  
• Set prices and choose menu items
  
• Conduct strategic planning and forecasting for the company and for individual projects
  
• Build and manage key stakeholder relationships
  
• Develop, present, or respond to proposals for specific customer requirements,
  including request for proposal responses and industry-specific solutions
  
• Prepare and monitor annual Operations budgets and training of operations staff.
  

Key Performance Indicators

Revenue

• 100'% achievement of targeted company revenue growth
  
• 100'% market share growth
  
• Achieve targeted business growth from proactive
  engagement
  
• Number of goals attained as per business expansion
  strategy
  

Profitability

100% percentage increase in profit due to new business
acquisitions

Cost optimization

• Implementation of marketing campaign strategy
  
• 0 95% departmental budget attainment
  
• Reduce inventory through effective selling
  
• Timely procurement of materials, goods, and services
  
• Attainment of discounts from suppliers
  

Service quality

• 100'% "quality" contracts
  
• Attain ISO certification and other industry certifications
  
• Attainment of industrial benchmarks
  
• 100'% satisfied customers
  
• 100% Documentation of all relevant organizational policies
  and standard operating procedures
  
• 100'% adherence to operations, procurement, finance
  sales and marketing, human resources internal controls
  
• 100'% submission of profitability analysis reports
  

Performance management

• Performance agreements prepared for all reports
  
• Performance reviewed for all direct reports
  
• Completion of annual performance reviews for all staff
  
• Achieve budgeted revenue per staff (productivity)
  

Education and Professional Qualifications:

• Bachelors‘ degree in Project Management, Business Administration or related field
  
• Master's Degree in Marketing, Business Administration, is an added advantage
  

Working Experience:

• A minimum of 7 years‘ relevant experience with at least 4 years’ managerial experience
  
• Familiar with Cost Controls & Understanding of P&L
  
• F&B Background in Restaurant or hotel industry
  
• Presentation Capabilities
  
• Between 35-45 years of age
  
• Degree in similar discipline e.g. Hospitality or Culinary field
  

Skills, Knowledge, and Abilities:

• Excellent Project Management skills
  
• Excellent leadership and managerial skills
  
• Excellent interpersonal skills
  
• Excellent decision-making skills
  
• Excellent problem-solving skills
  
• Excellent planning and coordination skills
  
• Excellent commercial awareness
  
• Good leadership skills
  
• Strong Communication skills
  
• Excellent Presentation skills
  
• Excellent interpersonal skills
  
• Excellent self - confidence skills