Summary
Date Posted: Friday, October 01, 2021 , Base Salary: Not Disclosed

JOB DETAILS:

Ms Delivery Manager
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you’re welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.

Our Exciting Opportunity:
We are now looking for a Managed Service (MS) Delivery Manager (Head of NOC); do you want to join us? In this role, you will secure delivery performance in alignment with the business case and managed service targets. You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance to the expected levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets). You will need to understand and act upon the end to end delivery performance even when the delivery is fragmented, thru a proper coordination with a MS Delivery Manager responsible for other parts of the delivery.

You will:
• Lead MS delivery operational, financial performance and customer satisfaction
• Handle specific contract delivery performance
• Conduct Operating Level Agreements (OLA) signed with other service delivery units
• Drive operational excellence
• Identify delivery trends-possible Add on Sale
• Accountable for 24/7 monitoring and detection of faults on the Radio Access Network within the agreed customer KPI’s and SLA’s, carrying out an appropriate investigation at the technical level to either resolve the fault from within the 1st line organization or identify actual or potential root cause prior to engagement of the appropriate resolving agent(s).
• Accountable for ensuring correct prioritization of incidents based on impact to customer, service or network and where necessary providing clear unambiguous information to the relevant groups and individuals within the Front Office on progress and status of the investigation.
• Accountable for ensuring that all relevant milestones and supplementary information relating to an incident is accurately recorded within the trouble ticket.
• Accountable for identification for “repeat offenders” within the network environment ensuring that relevant actions are undertaken within the Front Office.
• Responsible for monitoring specific change-related activity, ensuring time frames are adhered to and impact is in line with an expected method statement, notifying Front Office manager of any breaches or exceptions.
• To assist in the continuous improvement of alarms and associated expert advice to ensure that they are “fit for purpose”.
• Where applicable complete a daily maintenance schedule related to proactive maintenance of the customers RAN network.
• Responsible engaging in the development of process documentation such as faulting guides associated to common fault types which lead to standardization of the service.
• Support development and training of junior members of the team in relation to both technical competence and best practice related to support activities and ticket handling.

To be successful in the role you must have:
• Degree in Engineering with 8-10 years of experience in Telecommunications with a minimum of 5+ years management in the operations of telecom networks
• 2 years of experience of managing IM/PM/CM operations
• In depth understanding the new MSTOP framework.
• Domain experience: NOC

Additional Requirements:
• Delivering results and meeting customer expectations
• Persuading and influencing with argumentation skills
• Entrepreneurial and commercial thinking
• Relating and networking
• Leading and supervising, have coaching skills
• Market insight, business understanding and Ericsson knowledge
• Financial skills

What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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