Summary
Date Posted: Thursday, March 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
It Assistant
ICM Rwanda Agribusiness LTD, one of Rwanda largest rice processors with retail outlets and divisional operations across Rwanda, is seeking an experienced IT Assistant to be responsible for a range of IT functions at ICM offices based in Kigali.

As the IT Manager you will take responsibility for
• Resolve level 1&2 ICM group problems on a daily basis both accurately and in a timely manner, by providing basic technical assistance.
• Provide constant administration support including answering and transferring calls to level 3, proofreading, data entry, and monitoring of operating essential types of machinery such as Servers, routers, printers, scanners and copiers.
• Monitoring and maintaining documents, particularly for company IT policies and procedures.
• Assisting backup data and control access to this, Lucki Rice is an important part of our ICT department, assistant’s daily duties.
• Install new hardware or software to keep an organization’s data storage and communication up to date.
• An important schedule of maintenance every 2 months is a key part of an information technology assistant’s role.
• Frequently have to troubleshoot and fix hardware or software issues.
• Working with IT manager in the maintenance of particular hardware engineering, network administrator and software engineering, design, development.
• Assisting with repairs, often inventory computer goods and necessities.
• Assisting ICM Rwanda users’ group in businesses activities using specific software, email programs, and other specialized systems.
• Assisting to update and maintaining of ecommerce for luckirice website and monitoring of ICM Rwanda Agribusiness, Luckirice's current social media usage.
• Basic level of Closed-Circuit television system assistant support at HQ, mills and shops.
• Assisting in testing, troubleshooting defects in coding, collaboration with fellow outsourcing software engineering for updating systems, or adding new ones using the right programming languages, platforms and architectures.

Education
Degree in Computer Science, Software Engineering or a related field from an accredited academic institution with a minimum of two years of relevant professional experience.
Required experience
• Experience in a networking environment (LAN/WAN), direct user support and computer and communication equipment troubleshooting;
• Experience in Windows Server software in a multi-site environment, TCP/IP, MS Office, Antivirus Software, Backup Server Software’s, Active Directory services, Remote Connections Software and IT utilities;
• Experience in Microsoft office 365 apps will be an advantage;
• Experience in Microsoft SQL databases administration will be an excellent advantage;
• Experience in Java, MVC programming will be an advantage;
• Experience in planning, design, development, implementation and maintenance of telecommunications and computer information systems, information technology; and,
• Information, communication and technology (ICT) certificates, Cisco Cisco Certified Technician (CCT), CompTIA A+ and CompTIA Server+ are advantages.
• CCNA, MCSE, IADCS are advantages.

Skills required
• Knowledge of the organization's information infrastructure and IT strategy;
• Knowledge of IP, VPN, VOIP and LAN/WAN infrastructure;
• Knowledge of NET framework (ASP, VB), SQL, JSON and CMS will be an excellent advantage;
• Knowledge of Microsoft Office suite, knowledge of Microsoft collaboration and business apps
• Knowledge of Rwanda Revenue Authority technology Sale data Controller (SDC) and Virtual Sale data Controller (VSDC) will be an excellent advantage;

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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