Summary
Date Posted: Wednesday, October 25 2023, Base Salary: Not Disclosed

JOB DETAILS:
Troubleshooting Technical Issues in the Computer Lab: responsible for troubleshooting technical issues that arise with hardware, software, and other IT equipment. Must be able to identify the root cause of the problem and provide a solution to resolve the issue.
Providing Technical Support: must provide technical support to students and staff with their IT equipment (Computers only), by explaining technical concepts in simple terms and provide step-by-step instructions to resolve technical issues.
Maintaining and Updating Technical Documentation: must maintain and update technical documentation, such as user manuals and help guides, to ensure that they are accurate and up-to-date.
Managing IT Assets: responsible for managing IT assets, such as computers, printers, and other equipment. Must ensure that all IT assets are properly configured, maintained, and secured.
Managing User Accounts: responsible for managing user accounts, such as creating new accounts and resetting passwords for safe and efficient use of internet packages.
Monitoring IT Systems: responsible for monitoring IT systems, such as servers and networks, to ensure that they are running smoothly and that there are no security threats or issues.
Providing Excellent Customer Service: must provide excellent customer service to students and staff who may be frustrated by or confused with their IT Devices. Must be patient, empathetic, and able to communicate technical information in a clear and concise

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Postgraduate Degree

Job application procedure
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