Summary
Date Posted: Tuesday, February 18 2025, Base Salary: Not Disclosed

JOB DETAILS:
ASA International (Rwanda) Plc (subsequently referred to as “ASA Rwanda”) is a for-profit, deposit taking Microfinance Institution licensed by National Bank of Rwanda and incorporated under The Companies Act, No.103495622 in Rwanda in 2014 and started operations in 2016, currently serving small business through Loans and savings in 37 branches across the country. ASA Rwanda is a subsidiary of ASA International listed on London Stock Exchange, one of the world’s largest international Microfinance institutions in the world operating in 13 countries in Africa and Asia.
As a financial company and ASA international (Rwanda) plc is mostly engaged to work for the low-income people of the country and as long as there is a possibility of financial irregularities in the activities, the company created a department/position to work to prevent any sorts of misappropriation.
Vision: Reduce poverty by improving the lives of the underprivileged with a key focus on female entrepreneurs.
Mission: We have a strong commitment to financial inclusion and socioeconomic progress.
Objective: Providing Microfinance loans for business purpose to low-income entrepreneurs with an objective of improving financial inclusion and realize socioeconomic progress. Our loans provide an alternative to low-income entrepreneurs without access to credit from traditional banks. We provide these loans using the ASA Model.

Function summary
IT Assistants provide technical support and ensuring that employees have access to the tools they need to do their jobs, IT Assistants play a crucial role in helping organizations run smoothly. She/he is responsible for maintaining computer systems and networks in an organization. Her/his duties include troubleshooting issues, updating software and hardware, installing new equipment, and providing users with assistance and guidance.

Duties and Responsibilities
Technical duties
• Provide effective technical assistance for computer systems, software, and network infrastructure.
• Troubleshoot and resolve hardware, software, and network connectivity related issues to ensure minimal downtime.
• Install, configure, and maintain computer equipment, including desktops, laptops, printers, and peripheral devices.
• Regularly update software applications and apply security patches to ensure system integrity and protection against vulnerabilities.
• Assist and train end-users in troubleshooting common technical problems and using software effectively.
• Maintain and monitor an accurate inventory of all computer hardware and software assets.
• Respond promptly to service requests, ensuring timely resolution of technical problems.
Customer Service:
• Improve the user experience by providing high-quality support and addressing user concerns in a timely and professional manner.
• Develop initiatives and strategies to improve user satisfaction, ensuring a positive service experience.
• Offer clear communication regarding technical solutions, helping users feel informed and supported throughout the process.
Reporting and Analysis:
• Prepare weekly reports outlining completed tasks and resolutions.
• Provide regular feedback and recommendations to supervisors on recurring issues, offering potential solutions or preventive measures.
• Monitor and analyze recurring support requests to identify patterns and provide proactive solutions for hardware and software issues.

Education
• Bachelor’s Degree in Computer Science, Information Technology or related field.

Requirements – Skills, Knowledge, Abilities – for IT Assistant
• Being Rwandan by nationality;
• Having at least more than 1 year of hands-on experience in IT support, particularly in help desk and hardware maintenance roles, is preferred.
• Basic technical proficiency in computer hardware, software, and networking principles.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving abilities, with a keen attention to detail.
• Ability to work independently or collaborate effectively in a team environment.
• Excellent organizational skills to manage multiple tasks and prioritize effectively.
• Willingness to learn and stay updated with emerging technologies.
• Proficiency in office productivity software (e.g., Microsoft Office Suite, G Suite).
• Knowledge of network security best practices and an understanding of how to implement them.
• Ability to travel and work across all ASA International (Rwanda) Plc branch locations as needed.
• Capability to work under pressure, meet deadlines, and complete tasks efficiently.

Salary & Benefits:
• Market conforms salary and employment conditions.
• In-house Medical Insurance covering him/her and legal dependents as company policy
• Communication allowances as per company policy
• Monitoring allowance as per company policy
• Annual Salary Increment as per company policy depending on company profit
• Festival Allowance as per company policy

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

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