ICT Officer
2025-06-23T14:29:08+00:00
Nyagatare district
https://cdn.greatrwandajobs.com/jsjobsdata/data/employer/comp_1806/logo/Nyagatare%20District.jpg
https://www.nyagatare.gov.rw/
FULL_TIME
Nyagatare
Nyagatare
00000
Rwanda
Public Administration, and Government
Management
2025-07-01T17:00:00+00:00
Rwanda
8
1:PsychometricTest
2:Written
3:Oral
Reports To
N/A
Job responsibilities
I. Summary of Overall Role and Responsibilities
The ICT Officer is responsible of monitoring network of the hospital and it is always available and
accessible to all users.
II. Key Duties and Tasks
Maintain and troubleshoot all network and computer related issues;
Integrate security, physical control solutions for all confidential data and systems;
Monitor performance and manage parameters to provide fast responses to front-end users.
Identify user needs and system functionality and ensuring ICT facilities meet these needs
Planning, budgeting, developing and implementing ICT action plan
Maintaining and developing a modern, cost effective, stable and ICT infrastructure available
24 hours
Scheduling upgrades and security backups of hardware and software
To ensure relation with external ICT companies
To install computers, printers and other peripheral devices
To troubleshoot, repair, update, and maintain computers, printers and other ICT equipment’s
as well as manage ICT equipment’s and toner requests.
Setup a stable schedule of preventive maintenance of computers, printers and other ICT
equipment’s
Setup and support staff members in audio/visual equipment for presentations, workshops or
trainings.
Install, maintain, troubleshoot and update operating systems, antivirus and application
programs.
Removal/disposal of non-functional ICT equipment’s.
Provide effective IT support in different departments on time
To ensure that software license laws are adhered to.
Developing in liaison with HR, a formalized training program for users with the aim of
raising skills, standards, and awareness in the use ICT applications.
To ensure the integrity, security, confidentiality of data kept in departments
To perform other related duties and responsibilities assigned by supervisor.
Work with Logistics officer to check inventory of ICT equipment’s and handle relocation of
them.
III. Traits
Educational networking, web-based learning, mobile learning, creativity and innovation skills,
Problem solving, collaborative, flexible, accessible on calls/social media, good will at work,
Quick service delivery to users, able to work in extra time, strong/good communication with all
users.
28
IV. Key Performance Indicators
Mean Time to detect and repair (average time for a new support claim being filed from an
incident first being reported and when it is resolved)
Server Downtime.
Service Level Agreements prepared and signed
Minimum Qualification
Advanced Diploma (A1) in Computer Science, Information and Communication Technology, Software Engineering, Business Information Technology/Information Technology Applied Management, Electronics and Telecommunication Engineering, Information Management System, Computer Engineering; Having certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage .or
Bachelor’s Degree in Computer Science, Information and Communication Technology, Software Engineering, Business Information Technology/Information Technology Applied Management, Electronics and Telecommunication Engineering, Information Management System, Computer Engineering. Having certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage.
Required Competencies and Key Technical Skills
- Understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc;
- Experience in Desktop Support, Network Administration, System Administration;
- Proficiency in internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks;
- Ability to convert high-level customer needs into a technical development strategy;
- Ability to manage and troubleshoot TCP / IP networking issues;
- Ability to repair PCs and other hardware equipment;
- Resource management skills;
- Analytical skills;
- Problem solving skills;
- Decision making skills;
- Time management skills;
- Risk management skills;
- Results oriented;
- Digital literacy skills;
- Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
1:PsychometricTest 2:Written 3:Oral Reports To N/A Job responsibilities I. Summary of Overall Role and Responsibilities The ICT Officer is responsible of monitoring network of the hospital and it is always available and accessible to all users. II. Key Duties and Tasks Maintain and troubleshoot all network and computer related issues; Integrate security, physical control solutions for all confidential data and systems; Monitor performance and manage parameters to provide fast responses to front-end users. Identify user needs and system functionality and ensuring ICT facilities meet these needs Planning, budgeting, developing and implementing ICT action plan Maintaining and developing a modern, cost effective, stable and ICT infrastructure available 24 hours Scheduling upgrades and security backups of hardware and software To ensure relation with external ICT companies To install computers, printers and other peripheral devices To troubleshoot, repair, update, and maintain computers, printers and other ICT equipment’s as well as manage ICT equipment’s and toner requests. Setup a stable schedule of preventive maintenance of computers, printers and other ICT equipment’s Setup and support staff members in audio/visual equipment for presentations, workshops or trainings. Install, maintain, troubleshoot and update operating systems, antivirus and application programs. Removal/disposal of non-functional ICT equipment’s. Provide effective IT support in different departments on time To ensure that software license laws are adhered to. Developing in liaison with HR, a formalized training program for users with the aim of raising skills, standards, and awareness in the use ICT applications. To ensure the integrity, security, confidentiality of data kept in departments To perform other related duties and responsibilities assigned by supervisor. Work with Logistics officer to check inventory of ICT equipment’s and handle relocation of them. III. Traits Educational networking, web-based learning, mobile learning, creativity and innovation skills, Problem solving, collaborative, flexible, accessible on calls/social media, good will at work, Quick service delivery to users, able to work in extra time, strong/good communication with all users. 28 IV. Key Performance Indicators Mean Time to detect and repair (average time for a new support claim being filed from an incident first being reported and when it is resolved) Server Downtime. Service Level Agreements prepared and signed Minimum Qualification Advanced Diploma (A1) in Computer Science, Information and Communication Technology, Software Engineering, Business Information Technology/Information Technology Applied Management, Electronics and Telecommunication Engineering, Information Management System, Computer Engineering; Having certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage .or Bachelor’s Degree in Computer Science, Information and Communication Technology, Software Engineering, Business Information Technology/Information Technology Applied Management, Electronics and Telecommunication Engineering, Information Management System, Computer Engineering. Having certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage. Required Competencies and Key Technical Skills - Understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc; - Experience in Desktop Support, Network Administration, System Administration; - Proficiency in internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks; - Ability to convert high-level customer needs into a technical development strategy; - Ability to manage and troubleshoot TCP / IP networking issues; - Ability to repair PCs and other hardware equipment; - Resource management skills; - Analytical skills; - Problem solving skills; - Decision making skills; - Time management skills; - Risk management skills; - Results oriented; - Digital literacy skills; - Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
1:PsychometricTest 2:Written 3:Oral Reports To N/A Job responsibilities I. Summary of Overall Role and Responsibilities The ICT Officer is responsible of monitoring network of the hospital and it is always available and accessible to all users. II. Key Duties and Tasks Maintain and troubleshoot all network and computer related issues; Integrate security, physical control solutions for all confidential data and systems; Monitor performance and manage parameters to provide fast responses to front-end users. Identify user needs and system functionality and ensuring ICT facilities meet these needs Planning, budgeting, developing and implementing ICT action plan Maintaining and developing a modern, cost effective, stable and ICT infrastructure available 24 hours Scheduling upgrades and security backups of hardware and software To ensure relation with external ICT companies To install computers, printers and other peripheral devices To troubleshoot, repair, update, and maintain computers, printers and other ICT equipment’s as well as manage ICT equipment’s and toner requests. Setup a stable schedule of preventive maintenance of computers, printers and other ICT equipment’s Setup and support staff members in audio/visual equipment for presentations, workshops or trainings. Install, maintain, troubleshoot and update operating systems, antivirus and application programs. Removal/disposal of non-functional ICT equipment’s. Provide effective IT support in different departments on time To ensure that software license laws are adhered to. Developing in liaison with HR, a formalized training program for users with the aim of raising skills, standards, and awareness in the use ICT applications. To ensure the integrity, security, confidentiality of data kept in departments To perform other related duties and responsibilities assigned by supervisor. Work with Logistics officer to check inventory of ICT equipment’s and handle relocation of them. III. Traits Educational networking, web-based learning, mobile learning, creativity and innovation skills, Problem solving, collaborative, flexible, accessible on calls/social media, good will at work, Quick service delivery to users, able to work in extra time, strong/good communication with all users. 28 IV. Key Performance Indicators Mean Time to detect and repair (average time for a new support claim being filed from an incident first being reported and when it is resolved) Server Downtime. Service Level Agreements prepared and signed Minimum Qualification Advanced Diploma (A1) in Computer Science, Information and Communication Technology, Software Engineering, Business Information Technology/Information Technology Applied Management, Electronics and Telecommunication Engineering, Information Management System, Computer Engineering; Having certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage .or Bachelor’s Degree in Computer Science, Information and Communication Technology, Software Engineering, Business Information Technology/Information Technology Applied Management, Electronics and Telecommunication Engineering, Information Management System, Computer Engineering. Having certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage. Required Competencies and Key Technical Skills - Understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc; - Experience in Desktop Support, Network Administration, System Administration; - Proficiency in internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks; - Ability to convert high-level customer needs into a technical development strategy; - Ability to manage and troubleshoot TCP / IP networking issues; - Ability to repair PCs and other hardware equipment; - Resource management skills; - Analytical skills; - Problem solving skills; - Decision making skills; - Time management skills; - Risk management skills; - Results oriented; - Digital literacy skills; - Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
1:PsychometricTest 2:Written 3:Oral Reports To N/A Job responsibilities I. Summary of Overall Role and Responsibilities The ICT Officer is responsible of monitoring network of the hospital and it is always available and accessible to all users. II. Key Duties and Tasks Maintain and troubleshoot all network and computer related issues; Integrate security, physical control solutions for all confidential data and systems; Monitor performance and manage parameters to provide fast responses to front-end users. Identify user needs and system functionality and ensuring ICT facilities meet these needs Planning, budgeting, developing and implementing ICT action plan Maintaining and developing a modern, cost effective, stable and ICT infrastructure available 24 hours Scheduling upgrades and security backups of hardware and software To ensure relation with external ICT companies To install computers, printers and other peripheral devices To troubleshoot, repair, update, and maintain computers, printers and other ICT equipment’s as well as manage ICT equipment’s and toner requests. Setup a stable schedule of preventive maintenance of computers, printers and other ICT equipment’s Setup and support staff members in audio/visual equipment for presentations, workshops or trainings. Install, maintain, troubleshoot and update operating systems, antivirus and application programs. Removal/disposal of non-functional ICT equipment’s. Provide effective IT support in different departments on time To ensure that software license laws are adhered to. Developing in liaison with HR, a formalized training program for users with the aim of raising skills, standards, and awareness in the use ICT applications. To ensure the integrity, security, confidentiality of data kept in departments To perform other related duties and responsibilities assigned by supervisor. Work with Logistics officer to check inventory of ICT equipment’s and handle relocation of them. III. Traits Educational networking, web-based learning, mobile learning, creativity and innovation skills, Problem solving, collaborative, flexible, accessible on calls/social media, good will at work, Quick service delivery to users, able to work in extra time, strong/good communication with all users. 28 IV. Key Performance Indicators Mean Time to detect and repair (average time for a new support claim being filed from an incident first being reported and when it is resolved) Server Downtime. Service Level Agreements prepared and signed Minimum Qualification Advanced Diploma (A1) in Computer Science, Information and Communication Technology, Software Engineering, Business Information Technology/Information Technology Applied Management, Electronics and Telecommunication Engineering, Information Management System, Computer Engineering; Having certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage .or Bachelor’s Degree in Computer Science, Information and Communication Technology, Software Engineering, Business Information Technology/Information Technology Applied Management, Electronics and Telecommunication Engineering, Information Management System, Computer Engineering. Having certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage. Required Competencies and Key Technical Skills - Understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc; - Experience in Desktop Support, Network Administration, System Administration; - Proficiency in internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks; - Ability to convert high-level customer needs into a technical development strategy; - Ability to manage and troubleshoot TCP / IP networking issues; - Ability to repair PCs and other hardware equipment; - Resource management skills; - Analytical skills; - Problem solving skills; - Decision making skills; - Time management skills; - Risk management skills; - Results oriented; - Digital literacy skills; - Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
No Requirements
JOB-685964b4abd16
[Type: FULL_TIME, Industry: Public Administration, and Government, Category: Management]
