Vacancy title:
Hospitality Coordinator

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]

Jobs at:
Nyandungu Eco Park

Deadline of this Job:
Tuesday, May 20 2025

Duty Station:
KK 3 Road | kigali | Rubavu | Rwanda

Summary
Date Posted: Thursday, May 15 2025, Base Salary: Not Disclosed

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JOB DETAILS:

RERORTING TO: Tourism and Marketing Manager

SCOPE OF THE JOB

Oversees the daily operations of a hospitality establishment, ensuring smooth operations, exceptional guest experiences, and financial success, while managing staff, budgets, and adhering to industry standards.

Duties and Key responsibilities (not exhaustive)

Operations Management:

• Oversee daily operations the restaurant or other hospitality venues including future lodging facilities to be developed within the park
• Ensure smooth and efficient functioning of all departments.
• Manage schedules, allocate resources, and coordinate activities.
• Maintain high standards of cleanliness, safety, and hygiene.
• Implement and enforce company policies and procedures.

Guest Experience:

• Prioritize exceptional guest service and satisfaction.
• Address guest inquiries, concerns, and complaints promptly and professionally.
• Monitor and improve guest feedback and satisfaction scores.

Staff Management:

• Lead, train, and supervise hospitality staff.
• Recruit, onboard, and evaluate staff performance.
• Motivate and foster a positive work environment.

Financial Management:

• Manage budgets, monitor expenses, and control costs.
• Analyze financial data and identify areas for improvement.
• Ensure accurate record-keeping and financial reporting.

Marketing and Sales:

• Promote the establishment and attract new customers.
• Develop and implement marketing strategies.
• Manage online presence and reputation.

Compliance and Regulations:

• Ensure adherence to industry regulations, health and safety standards, and licensing laws.
• Maintain records of compliance and inspections.

KNOWLEDGE AND SKILLS

Minimum Education and Qualification Required

• Degree in Hospitality Management or a related field is generally required
• 5 years of working experience in the hospitality industry is often a requirement.
• Hospitality managers need strong leadership skills to motivate and manage staff.
• Effective communication is crucial for interacting with guests, staff, and other stakeholders.
• Excellent customer service skills are essential for ensuring guest satisfaction.
• Hospitality managers need to be able to manage budgets, track performance, and make sound business decisions.
• The ability to identify and resolve problems quickly and efficiently is important.
• Hospitality managers need to be able to build relationships with guests and staff.
• Hospitality managers need to be able to supervise and train staff.
• Food and Beverage Management Skills
• A strong understanding of hospitality standards and practices is essential.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

• Application cover letter addressed to the Country Director- QA Venue Solutions-Rwanda
• Curriculum vitae including your personal details, education level and any experience
• Name, address and telephone numbers of three (3) references
• Deadline: 20^th May 2025

Submit your applications via email at the apply button below.

Please note that only candidates with the needed qualifications and relevant experience will be shortlisted.

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