RUMA Certified Public Accountants (RUMA CPA) is a professional services firm providing consultancy solutions to clients in their distinct sectors in Rwanda and the region. RUMA CPA’s Search and Selection professional Service has assisted most successful organizations to recruit talented staff. We seek to deliver recruitment solutions to our clients that achieve the optimum job-person match.

On behalf of our client, we are seeking to recruit a motivated professional for the position of Head of Operations. The position will be based in Nyamasheke District as detailed below;

Background:

As part of Rwanda's ambitious long-term development plan to become a high-income country by 2050, we are transforming our financial sector through innovative initiatives. The Umurenge Savings and Credit Cooperatives (U-SACCOs), now consolidated into District SACCOs (D-SACCOs), play a pivotal role in creating inclusive financial systems across Rwanda. We are seeking an exceptional leader to drive this transformation forward.

The U-SACCOs were established as part of the National Savings Mobilization Strategy, with 416 cooperatives serving over 3.2 million members nationwide. Following successful automation under a shared Core Banking System, the next stage is consolidating these into 30 D-SACCOs. This strategic move aims to enhance operational efficiency and expand financial services across districts.

Job Summary

We invite applications for the position of the Head of Operations. Reporting directly to the Managing Director, the Head of Operations will spearhead daily business operations ensuring efficiency and high-quality performance across all departments. Your leadership will be instrumental in setting financial strategies aligned with the D-SACCO mission.

Duties and Responsibilities:

• Plan and monitor daily operations to ensure departmental efficiency and quality of work.
• Supervise and support staff in implementing their responsibilities.
• Participate in all management meetings and contribute to strategic discussions.
• Collaborate with senior management to create and implement departmental strategies.
• Revise and formulate policies, ensuring their effective implementation.
• Oversee compliance with applicable regulations and procedures.
• Manage relationships with staff, members, customers, and external partners.
• Prepare timely and detailed reports on the department’s financial and operational performance.
• Evaluate the efficiency of business procedures and apply improvements to meet District SACCO objectives.
• Oversee member/customer support processes to enhance satisfaction.
• Manage all business, IT and digital operations.
• Perform additional tasks as requested by the Managing Director.

Qualifications & Experience required

• Master’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related fields
• 10+ years in senior management positions in microfinance or banking sector.
• Minimum of 5 years of experience in operations.
• Excellent organizational and leadership abilities.
• Outstanding communication, interpersonal and strong decision-making skills.
• Working knowledge of data analysis and performance/operational metrics.
• Proficient in MS Office applications, including Word, Excel, PowerPoint, Outlook and Adobe Acrobat.
• Fluent in spoken and written English; knowledge of French is an advantage.

• Plan and monitor daily operations to ensure departmental efficiency and quality of work.
• Supervise and support staff in implementing their responsibilities.
• Participate in all management meetings and contribute to strategic discussions.
• Collaborate with senior management to create and implement departmental strategies.
• Revise and formulate policies, ensuring their effective implementation.
• Oversee compliance with applicable regulations and procedures.
• Manage relationships with staff, members, customers, and external partners.
• Prepare timely and detailed reports on the department’s financial and operational performance.
• Evaluate the efficiency of business procedures and apply improvements to meet District SACCO objectives.
• Oversee member/customer support processes to enhance satisfaction.
• Manage all business, IT and digital operations.
• Perform additional tasks as requested by the Managing Director.

• Excellent organizational and leadership abilities.
• Outstanding communication, interpersonal and strong decision-making skills.
• Working knowledge of data analysis and performance/operational metrics.
• Proficient in MS Office applications, including Word, Excel, PowerPoint, Outlook and Adobe Acrobat.

• Master’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related fields
• 10+ years in senior management positions in microfinance or banking sector.
• Minimum of 5 years of experience in operations.