Summary
Date Posted: Monday, January 22 2024, Base Salary: Not Disclosed

JOB DETAILS:
- Examine incoming mails/couriers for completeness;
- Answer inquiries about Services offered in MINICOM;
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly;
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking;
- Troubleshoot customer issues over the phone;
- Maintain a balance between institution policy and customer benefit in decision making;
- Handle issues in the best interest of both customers and the institution.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Postgraduate Degree

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