Summary
Date Posted: Wednesday, February 01, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

Front Desk Officer
Level:6.II
Job description
Direct customers and clients to their destination;
• Provide quality customer service on every call;
• Issue visitor passes, observing and reporting any unusual or suspicious persons or activities;
• Communicate clearly and effectively with clients;
• Answer visitors’/customers' enquiries about MINICT and its products or services;
• Manage customers’ feedback by holding and updating customers book;
• Make sure that suggestion box is well maintained;
• Ensure that customer feedback and inquiries are submitted to her/his supervisor for analysis and reporting or feedback where necessary;
• Receive when requested files addressed to MINICT and orient them to the concerned services;
• Ensure that the budget for keeping lobby place clean and organized is timely done and submitted to concerned unit;
• Provide technical specifications to procurement unit for reception and lobby procurement purpose;
• Make follow up with concerned units for making sure that all required information and support is provided to keep the reception place up to date.

Minimum Qualifications
• Bachelor's Degree in Communication
0 Year of relevant experience
• Bachelor's Degree in Public Relations
0 Year of relevant experience
• Advance Diploma in Office Management
0 Year of relevant experience
• Bachelor's Degree in Office Management
0 Year of relevant experience
• Advanced Diploma in Communication
0 Year of relevant experience
• Advanced Diploma in Public Relations
0 Year of relevant experience
• Advanced Diploma in Marketing
0 Year of relevant experience
• Advanced Diploma in Customer Relations
0 Year of relevant experience
• Bachelor's Degree in Marketing
0 Year of relevant experience
• Bachelor's Degree in Customer Relations
0 Year of relevant experience
• Bachelor's Degree in Hospitality Management
0 Year of relevant experience
• Advanced Diploma in Hospitality Management
0 Year of relevant experience

Competency and Key Technical Skills
• Integrity
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Resource management skills
• Analytical skills
• Problem solving skills
• Decision making skills
• Time management skills
• Risk management skills
• Results oriented
• Digital literacy skills
• Knowledge of customer service practices
• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

Job Experience: No Requirements

Work Hours: 8

Level of Education: Professional Certificate

Job application procedure
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