Summary
Date Posted: Tuesday, August 25, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
We are looking for French speaking – Customer Service Agents to join our Customer Service Team in Kigali. Reporting to the Customer Service Manager you’ll be responsible for providing support on digital platforms to our customers throughout the African market. .

Key role responsibilities
• Respond to customer queries received via live chat/email/social media platforms and offer appropriate responses/solutions to ensure superior service delivery while adhering to set processes and procedures.
• Provide accurate information and educate customers on how to use our products and services.
• Handle customer interactions in a courteous and professional manner.
• Follow-up on open escalated queries and completed requests to meet and exceed customer expectations.
• Escalate pertinent information (observations and occurrences) to management in a timely manner.
• Participate in operational and customer service improvement initiatives.
• Proactively propose improvements and feedback in processes and ways of working to management.
• Provide excellent quality customer service and other duties as assigned

Job Skills: Not Specified

Requirements
Essential Skills
• Strong oral and written communication skills in English and French
• Excellent email etiquette
• Highly organized and detail oriented
• Ambitious, energetic and thrives under pressure
• Excellent communication and interpersonal skills
• Team player open to share knowledge and to support colleagues
• Ability to navigate through multiple computer applications with speed and accuracy

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
Follow the link below to apply: https://apply.workable.com/editec-1/j/2B19FBEBBC/  

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