Summary
Date Posted: Friday, November 04, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Service Officer
Tic Tac Toe is new Gift & Novelties Retail Hi-End Outlet
Job Description & Responsibilities:
• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
• Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers
• Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
• Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
• Train new staff on customer service techniques and skills
• Receive customer service inquiries
• Respond to customer service inquiries
• Promote company’s product and services
• Handle certain transactions
• Identify needs/wants of customers
• Make available product brochures for customers
• Update details for personal and business clients, such as name and address details
• Provide pricing and delivery information to customers
• Perform verification of customers
• Persuade customers until they reconsider any cancellation made
• Answer customer questions about warranties or terms of sale
• Suggest possible solutions whenever there is a malfunction in a product
• Educate customers on deals and promotions the company is offering
• Resolve complaints through phone, email, or social media
• Reach out to customers via phone call; verifying information regarding their account
• Greet customers in the warmest possible way and find out their problem or reason for calling
• Responsible for cancelling or upgrading accounts
• Assist with placement of orders, refunds, or necessary exchanges
• Provide advice on company information
• Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
• Handle product recalls
• Assist in selling products and services
• Utilize computer technology to handle high call volumes
• Collaborate with the customer service manager to ensure that proper customer service is being delivered
• Close out or open call records
• Regularly compile reports and submit to the management on overall customer satisfaction
• Implement changes in renewals or company policies
Skills, Abilities and Knowledge:
• Excellent communication skills – both oral and written, as well as a pleasant voice for effective communication
• Ability to handle pressure
• A degree in marketing or any related course; an experience of about 2 years is an added advantage
• Good management skills, and the ability to pay attention to details
• Good organizational, interpersonal, and problem-solving skills
• People's skills: The service officer needs to have the right skills to be able to relate well with diverse groups of customers
• Computer proficiency

: The customer service officer must be able to operate the computer and other related gadgets
• Highly motivated and enthusiastic
• Ability to work under little or no supervision
• Possess administrative skills, and the ability to work as part of a team
• Ability to multitask and be flexible
• A past experience in similar position or similar organization"

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
Interested candidates should submit their application by clicking on the "Apply" button below not later than 11th November 2022.

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