Summary
Date Posted: Tuesday, May 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Service Manager
Company Description:
Cheza Rwanda Games (CRG) is a domestic Rwandan company registered with the regulator to operate an integrated modern online and land-based sports betting and gambling system in the form of its Gorilla Games platform.
CRG is an attractive, socially responsible, and transparent bookmaking and gaming system for Rwandans comparable to off-shore web-based gambling sites which are not beneficial to the local community.

CRG’s vision is to provide state-of-the-art sports betting and casino gaming experience to players in the Rwandan market. This vision drives CRG to create unique and engaging but socially responsible sports betting and gaming experiences for its customers.
CRG offers a seamless omnichannel experience to players via online and land-based options supporting standard devices like laptops, mobile, etc. As an exclusive provider, the CRG solution supports all the major sports from around the world. In addition, players will also be provided casino games including poker, blackjack, bingo, roulette, etc.
You can find additional information regarding Cheza Rwanda Games on:
https://www.playgorillagames.com
To manage our rapid growth, we are currently looking for highly qualified, competent and experienced candidates to fill the following Position:

Customer Service Manager– Job Description
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Location: Muhanga, & Rwamagana

Key Duties And Responsibilites:
• Ensure delivery of high quality customer service and timely resolution of issues.
• Supervise Customer Support and Sales Agents with daily inbound and outbound calls.
• Maintain accurate records and document all customer service activities and discussions
• Monitor and ensure payment systems are working correctly.
• Maintain an orderly workflow according to priorities.
• Ensure the service center is well equipped to receive customers according to the standards of the Company.

Job Skills & Qualification Requirements:
• Proven minimum working experience of 2 years as a Customer Service Manager, Retail Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Business Administration or related field

Job Experience: No Requirements

Work Hours: 8

Level of Education: Professional Certificate

Job application procedure
Cheza Rwanda Games (CRG) is an equal opportunity employer, if your career expectations match this exciting opportunity, please submit your cover letter and your CV including at least 3 position relevant references with scanned copies of degrees/certifications/diplomas to info@crg.rw  before June 05, 2022.

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