Summary
Date Posted: Wednesday, October 30, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Position: Customer care Service
Number of recruitment: 1
Place of Work: Kigali, Rwanda
Report to: The Senior customer service
Tentative start date: ASAP .

Job Responsibilities
• Be responsible for the coordination of customer service and handling of complaints and upgrading exceptions;
• Coordinate the work connection and cooperation between the customer service department and other departments.
• Visit customers regularly, communicate and solve customer feedback problems, and cooperate with relevant departments to provide customer service.
• Take the initiative to learn the corresponding operation knowledge and provide customers with satisfactory answers from a professional point of view;
• Be responsible for the reception work of ccs line and answer the consultation
• Follow-up of collection of container information and payment matters

Job Skills: Not Specified

Job Requirements
• Bachelor degree or above, more than 2 years of customer service experience
More than 2 years of working experience in logistics, e-commerce, Internet, platform-related professional fields;  
• With active service concept, be able to think in other places;  
Strong listening and communication skills, good at guiding and handling emergencies;
• Familiar with customer service, complaint handling, user experience, and other professional knowledge;  
• Excellent organization and coordination ability, project control ability, and good customer communication ability;  
• Loyalty, initiative, flexibility, conscientiousness, honesty, and prudence;  
• The company is in the development stage and needs you to grow together with the company;
• Fluently speak English, French, Swahili, and Kinyarwanda

Job Education Requirements: Bachelor’s Degree
Job Experience Requirements: 2 years

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Job application procedure
Interested candidates should submit their application through https://www.jobinrwanda.com/job/customer_care_service including a summarized CV with 3 referees, Cover letter not later than 29th November 2019.

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