Vacancy title:
Credit and Recovery Officer

[Type: FULL_TIME, Industry: Financial Services, Category: Accounting & Finance]

Jobs at:
Association of Microfinance Institutions in Rwanda

Deadline of this Job:
Wednesday, August 13 2025

Duty Station:
Kigali | Kigali | Rwanda

Summary
Date Posted: Thursday, July 31 2025, Base Salary: Not Disclosed

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JOB DETAILS:

In this context, AMIR plans to hire credit and recovery officers to support implementation of Kataza program to the SACCOs located in above mentioned districts. The Credit and Recovery Officers will ensure efficient delivery of credit services in alignment with the program’s objectives and funding requirements.
Responsibilities
Under the supervision of SACCO Manager, he (she) will be responsible for:
A. Loan Processing and Appraisal

•  Promote SACCO loan products to targeted and existing members.
• Ensure the initial contact with targeted customers and explain to them all requirements in loan application process;
• Carry out field visits at clients’ businesses and domiciles to ensure their capacities in loan reimbursement;
• Analyze credit application files and help eligible customers complete the files;
• Ensure the client’s eligibility based on institutional; l policy and program requirements;
• Constitute the credit application files and make its proposal to the credit committee for analysis and approval;
• Ensure credit disbursements and inform customers;
• Receive and review loan applications for accuracy and completeness.
• Conduct creditworthiness assessments, including character, capacity, collateral, and conditions.
• Prepare loan appraisal reports for the Credit Committee.
• Ensure the proper delivery of services and customer satisfaction;

B. Loan Disbursement and Monitoring

• Ensure that all approved loans are disbursed in compliance with SACCO policies and guidelines.
• Maintain accurate loan files and documentation.
• Regularly monitor loan utilization and repayment.
• Visit clients in the field for verification and follow-up.

C. Loan Recovery and Portfolio Management

• Track loan repayment schedules and follow up with delinquent clients.
•  Prepare and submit regular loan performance and recovery reports.
•  Implement loan recovery strategies, including renegotiation and legal action when necessary.
•  Ensure the high quality of loan portfolio;
•  Maintain the loan portfolio at risk (PAR) within acceptable limits (e.g., <5%).
•  Make the list of non-performing/written off loans and establish the schedule and plan for their recovery and submit the execution report to the SACCO Manager;

D. Customer Service and Member Education

• Provide financial education to members on responsible borrowing and saving.
• Address client inquiries and complaints promptly and professionally.
• Support members in understanding loan conditions, repayment plans, and financial planning.

E. Reporting and Compliance

• Prepare monthly loan reports for management and the Board.
• Ensure compliance with internal policies, BNR regulations, and relevant cooperative laws.
• Participate in internal and external audits and implement recommendations.
• Ensure effective data collection as per the program requirements;
• Timely reporting to kataza program on the program performance and progress as per the requirements;
•  Ensure effective collaboration with program’s consortium members.

4. Qualifications and Experience

• Must be a Rwandan;
• Bachelor’s degree in Accounting, Finance, Business Administration, or related field
• At least 2 years of experience in microfinance, SACCO, or related financial institution.
• Knowledge of loan management systems and credit assessment techniques.
• Basic understanding of BNR regulations and SACCO operations in Rwanda.
• Knowledge of mortgage registration in RDB;
• Knowledge of CRB reporting;
• Women are encouraged to apply;
•  Fluent in English and Kinyarwanda would be an advantage;

5. Skills and Competencies

• Strong analytical and numerical skills.
• Excellent interpersonal and communication skills.
• High integrity and ethical standards.
• Proficiency in Microsoft Office would be an advantage;
• Have ease of communication, adaptation and writing;
• Be of good moral character and social reputation.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

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