Summary
Date Posted: 10th May 2019 , Base Salary: Not Disclosed

JOB DETAILS:
  Call Centre Supervisor
UNICAF, the leading online platform in sub-Saharan Africa offering quality higher education degree programmes in collaboration with UK, US, African and European universities, is growing and looking for a Call Centre Supervisor in Kigali, Rwanda..

  Main Tasks & Responsibilities:
• Support and provide superior service to customers via phone
• Use questioning and listing skills that support and effective telephone conversation
• Provide customers with product and service information
• Process documents, forms, and applications
• Identify and escalate priority issues
Key Responsibilities:
• Effective communication with his/her assigned team members to resolve all issues
• Effective supervision of the daily work of student advisers assigned to his/her team
• Effective evaluation of his/her assigned team members on all evaluation indicators and on defined evaluation periods
• Effective communication (negotiation) with interested applicants (via phone & email)
• Effective knowledge and presentation of degrees and certificates
• Effective communication with internal departments (via phone, email & personal presence)
• Effective system (CRM/SIS) updates
• Effective time management
• Effective targets management

  Key Competencies:
• Excellent verbal and written command of the English language
• Excellent conversational skills through the phone in English
• Excellent computer skills (typing skills will be considered an advantage)
• Attention to detail
• Excellent time management
• Ability to reach assigned targets

Job Qualifications: Not Specified
Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified

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Job application procedure
To apply, please submit your application, stating the subject area “Call Centre Supervisor Rwanda”, with a copy of your CV to vacancies@unicaf.org 

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