Summary
Date Posted: Monday, July 22, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The Group has interests across the East African Region and offers a wide range of financial products and services in Insurance, Asset Management, Banking, and Property. The product range includes life, health and general insurance, pensions, unit trusts, investment planning, wealth management, off-shore investments, retirement planning, discretionary portfolio management, property development, and private equity. We wish to fill the above position in our Rwanda Subsidiary – Britam Insurance Company (Rwanda) Ltd. Only Rwandese candidates are eligible. Female candidates are strongly encouraged to apply. .

  Job Responsibilities:
• Ensure prompt registration of the claims; appointment of loss adjustors in collaboration with the underwriting and claims manager; follow up the settlement of claims and service providers fees;
• Analyze all claims and identify all risks and ensure processing of all claims as per company policy;
• Review service providers’ reports to ensure it is of quality and conforms to agreed service levels and make a settlement and make a settlement or any other suitable recommendations;
• Ensure adherence to processes in the claims section as per the set policies;
• Provide the management the necessary reports and updates on claims matters;
• Regular review of the adequacy of the reserves;
• Manage claim costs via strategic Initiatives to ensure the profitability of the business;
• Ensure customer satisfaction and retention via efficient claims processing and settlement;
• Supervise all claims recovery processes ensure that recoveries are made on time and at minimal costs;
• Provide the information required by both internal and external auditors to ensure complete and efficient audit process and ensure implementation of audit recommendations;
• Ensure the accuracy and validity of claims paid;
• Approval of payments and discharge vouchers within limits;
• Maintenance correct data;
• Assist in identifying training needs for the department;
• Train, coach and mentor staff to improve performance and cohesion;
Key performance measures
• Process turnaround times
• Achievement of set loss ratios
• Customer satisfaction index
• Operational losses

  Technical and functional competencies
• Knowledge of insurance industry and concepts
• Knowledge of insurance regulatory requirements
• Knowledge of Claims procedures
Essential Competencies:
• Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account the possible impact on all parts of the business.
• Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organization; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behavior.
• Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
• Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department's future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department's future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
• Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department's structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
• Planning and Organising: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones.

  Job Qualifications:
• Bachelor’s degree in insurance (or its equivalent);
• Professional qualification in Insurance (ACII/AIIK/FLMI)
• 5-7 years of successful insurance experience
Working Relationships
Internal Relationships:
• Accountable to the Underwriting and Claims Manager;
• Required to liaise and work closely with the other business heads as may be necessary
External Relationships:
• Regulatory Authorities
• Insurance sector players
• Intermediaries
• Britam customers

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

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Job application procedure
If you believe you are the right candidate for the above position and can clearly demonstrate your ability to meet the criteria, please submit your online application to us on or before 31st July 2019, at https://www.britam.com/careers 

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