Vacancy title:
Personal Banker

[Type: FULL_TIME, Industry: Finance, Category: Admin & Office]

Jobs at:
BPR Bank Rwanda

Deadline of this Job:
Tuesday, August 26 2025

Duty Station:
Kigali | Kigali | Rwanda

Summary
Date Posted: Monday, August 18 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose

The job role is responsible for developing and maintaining Business (Personal Banking) Account Relationships to increase quality and profitable Deposits and Loans Portfolio and increase cross-selling of bank’s products to grow NFI and increased products per customer.

Main Responsibilities

• Grow number of SME accounts and cross-sell digital products
• Manage personal customer bank accounts, including opening and closing accounts, and overseeing transactions in order to minimize the dormancy rate and overdrawn accounts.
• Resolve customer’s enquiries and complaints to improve CES and NPS and per target.
• Process Personal Credit Applications within stipulated T.A.T
• Monitoring personal Credit Facilities to ensure minimum Portfolio at Risk (PAR)
• Prepare Periodic Reports on overdrawn accounts, Dormant accounts, and Loan pipeline and performance.
• Check the Authenticity of application documents and personal customers information in the bank systems (CBS, CQ, Cregora, ……etc) to Ensure KYC and A.M.L
• Perform and drive retail growth by conducting relationship building conversations to identify banking needs, ensuring customer usage of a minimum of three bank products per customer, outbound calls, and acquiring, deepening, and retaining customer relationships within branch/personal portfolio.
• Cultivate relationships with other departments and stakeholders to obtain and provide support customers.
• Ensure all customers feel understood, informed, and confident in the bank and products/services offered.

Educational qualifications and work experience:

• Bachelor’s degree in Business related field.
• Possession of Professional Qualifications in Banking is an added Advantages.
• Minimum Three (3) years of experience

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click here to apply

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