Vacancy title:
2 Tours/Travel Agent

Jobs at:
Palast Tours &Travels

Deadline of this Job:
15th December 2018

Duty Station:
Kigali, Rwanda

Summary
Date Posted: 29th November 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:

JOB TITLE: Tours/Travel Agent

REPORTS TO: TOURS AND TRAVELS MANAGER

CONTRACT DURATION: 2 YEARS RENEWABLE

ABOUT PALAST ROCK TOURS AND TRAVELS:

Palast Tours & Travels, is a subsidiary of PALAST ROCK HOLDINGS, a private Rwandan based company specializing in hospitality and tourism investments.
PALAST ROCK HOLDINGS is actively involved with various partners locally, regionally and internationally in the continuous marketing of Rwanda tourism and hospitality industry.

Palast Tours & Travels is Palast Rock Holdings’ newest investment in the industry to further strengthen the value chain of our products/services offering to achieve the overall business growth.

POSITION SUMMARY:

Being the primary point of contact for bookings/inquiries/sales leads, the Tours and Travel Agent must uphold high standards of integrity and customer care.

The Agent will be responsible for proposing, promoting and booking travel packages that meet the demand of the clients’or partners of the company. The agent must guarantee high levels of satisfaction while ensuring the clients’/partners’ business retention.

POSITION RESPONSIBILITIES:

Primary responsibilities include, but are not limited to:

• Researching and exploring different combinations of destinations to build unique packages, services and/or products.
  
• Taking a proactive and innovative approach to seasonality pricing for packages, services and/or products.
  
• Preparing promotional and marketing materials, displays and collaterals
  
• Assist clients with useful pre-during and post-trip information such as visas, dress code advisory, maps, guides, and itinerary details.
  
• Handling bookings for packages, air tickets, accommodation, organize transportation, and all clients’ travel requirements while observing the customers’ preferences.
  
• Ensure timely payments, deposits and follow up on balances
  
• Plan all promotional and marketing activities of the company’s services and offerings in line with available budget.
  
• Dealing with customers’ inquiries and provide prompt feedback
  
• Attend webinars, seminars and other product knowledge programs in order to keep updated about industry latest trends and suggest innovative travel solutions to management
  
• Building and maintaining strong relationships that ensures clients’ and partners’ retention
  
• Being proactive in diagnosing clients’ satisfaction, handling complaints and proposing cost-efficient business recovery solutions.
  
• Setting and discussing sales targets (KPIs) with management
  
• Delivering and exceeding the company’s set targets for productivity and/or profitability
  
• Ensuring a regular monitoring/reporting and maintaining statistical records of the company performance
  
• Handle any other tasks as required
  

QUALIFICATIONS AND REQUIREMENTS:

• Strong business communication skills and email etiquette
  
• Ability to set priorities and manage multiple tasks simultaneously
  
• Demonstrate independent initiative taking, critical thinking, and problem-solving ability
  
• Minimum 2 years of proven experience in travel business functions particularly in sales, marketing, product development, guest relations, customer service or a related field
  
• Bachelor’s Degree in Travel and Tourism Management, Business Administration or a related field
  
• Strong computer skills and use of MS Word, PowerPoint, Excel, among others
  
• Fluency in both English and Kinyarwanda is compulsory. Knowledge of French will be an added value
  
• Knowledge of social media, e-newsletters and other digital marketing technologies commonly used in the tourism and hospitality industry (e.g. Booking.com, Expedia, TripAdvisor, Google, Facebook, Instagram)